Customer Service Team Lead for TMK Punk and Rolls
3 weeks ago
About Us
We are the Pirata Group, a dynamic team of innovators behind the iconic Sheung Wan flagship branch of our good times temakeria, TMK Punk & Rolls.
We're now looking for a seasoned Customer Service Team Lead to join our crew and drive exceptional guest experiences. As a key member of our team, you will work closely with our supervisor to oversee table service in your section, taking orders, serving food and drinks, making guests feel welcome, and attending to any requests.
This is an exciting opportunity to fast-track your career progression, immerse yourself in an international environment, learn about incredible Japanese dishes, and champion exceptional guest experience.
Key Responsibilities
- Develop and implement effective strategies to ensure smooth restaurant operations
- Provide comprehensive training to the team to deliver outstanding quality of service and maintain brand image
- Drive marketing initiatives to boost sales and revenue for the restaurant
- Supervise and coordinate the prompt, high-standard, efficient, and courteous serving of food and beverages in the restaurant
- Collaborate with the Restaurant Manager to oversee various activities such as hiring and training, scheduling, and guest requirements
- Maintain accurate stock control for daily use in restaurants to meet service requirements
Requirements
- A positive attitude with a strong teamwork mindset
- A sense of responsibility within your role
- Excellent communication, interpersonal, and leadership skills
- Fluency in English is a must, with other languages being advantageous
- Prior experience in hospitality is beneficial
- You embody our core values – Teamwork, Be Nice, Commitment, and Positivity
What We Offer
- 50% discount at all our restaurants
- A guaranteed monthly incentive bonus – our teams make our venues successful and are rewarded accordingly
- Cash and credit card tips
- Medical insurance
- Birthday gift certificate
- Referral bonus
Earn a competitive salary of HKD 38,000 - 48,000 per month, plus benefits, to take your career to the next level
Discover more about your next adventure: https://punk.tmk.hk/how-we-roll/
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