Service Team Leader
3 days ago
Job Summary: As a Service Team Leader with Hermès, you will be responsible for delivering exceptional customer experiences and leading the service team to achieve retail excellence.
Responsibilities:
- Customer Service: Identify customer needs, provide product information, and offer a high standard of customer service while maintaining a professional demeanor.
- Team Management: Lead and manage the service team, provide feedback, and work on action plans to enhance service excellence and customer experience.
- Training and Development: Act as a trainer for new joiners, provide guidance on processes and tools, and drive the implementation of procedures and practices.
- Problem-Solving: Handle customer complaints, manage queue issues, and provide instant assistance to resolve customer cases.
- Requirements:
- Work experience in retail sales, stock management, or customer service.
- Excellent communication skills, problem-solving skills, and ability to work in a team environment.
- Good command of English and Chinese (Mandarin and Cantonese).
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