Service Team Leader

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

Job Summary: As a Service Team Leader with Hermès, you will be responsible for delivering exceptional customer experiences and leading the service team to achieve retail excellence.

Responsibilities:

  • Customer Service: Identify customer needs, provide product information, and offer a high standard of customer service while maintaining a professional demeanor.
  • Team Management: Lead and manage the service team, provide feedback, and work on action plans to enhance service excellence and customer experience.
  • Training and Development: Act as a trainer for new joiners, provide guidance on processes and tools, and drive the implementation of procedures and practices.
  • Problem-Solving: Handle customer complaints, manage queue issues, and provide instant assistance to resolve customer cases.
  • Requirements:
    • Work experience in retail sales, stock management, or customer service.
    • Excellent communication skills, problem-solving skills, and ability to work in a team environment.
    • Good command of English and Chinese (Mandarin and Cantonese).

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