Team Leader

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

Job Summary:


We are seeking an experienced Team Leader to oversee the daily operations of our luxury retail store. The ideal candidate will have a strong track record in managing teams, driving sales, and delivering exceptional customer service.



Responsibilities:


• Assist in the daily store operations and manage team to deliver quality service while achieving individual targets, identifying customers' needs, developing client relationships, and delivering post-sale services
• Manage the store independently in the absence of boutique management
• To achieve non-sales objectives (service provision and visual presentation of the store) in order to enhance customer satisfaction
• To collect, analyze and solve customer complaints



Key Responsibilities:


• Assist in achieving annual and monthly targets, monitor and review regularly
• Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
• Analyze sales data and provide constructive suggestions for improvement
• Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness



Requirements:


• Tertiary education or above
• Minimum 6 years' relevant management experience in luxury retail or similar capacity
• Knowledge of different aspects of shop operations
• Great presentation, communications, and interpersonal skills
• Strong analytical mindset and ability to provide effective solutions
• Good Leadership skills and encourage teamwork
• Curious individual with good problem-solving skills and eager to seek for challenges
• Proficient with computer skills and MS Office
• Good command of written and spoken English and Chinese (Mandarin and Cantonese)


Working Conditions:


The Team Leader will be required to work in a fast-paced retail environment, with a focus on delivering exceptional customer service and driving sales.



Language:


English



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