Airport Operations Support Team Leader

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full time

At Hong Kong Express Airways Limited, we are committed to providing exceptional customer experiences through our low-cost carrier model. Our team is comprised of aviation professionals who share a passion for delivering top-notch service.

About the Role

We are seeking an experienced Airport Operations Support Team Leader to join our dynamic team in this exciting role. As a key member of our operations team, you will be responsible for ensuring seamless flight operations and providing support to our ground handling personnel.

Key Responsibilities
  • Coordinate and communicate flight / passenger recovery plans to ensure the best outcome for passengers, operations, and business;
  • Monitor daily operations and make informed decisions to ensure smooth handling, especially during disruptions;
  • Provide guidance to outstation ground handling personnel to ensure compliance with company standards;
  • Execute blacklisting system on ad-hoc basis as per company instructions;
  • Prepare daily reports for operational review and analysis;
  • Review daily on-time performance and collaborate with station performance teams for rectification;
  • Perform shift and overnight duties as required.
Requirements
  • Tertiary or above degree in a relevant field;
  • A minimum of 5 years' experience in aviation or civil airline operations, with at least 1 year in a supervisory role;
  • Ramp or dispatch handling experience is highly desirable;
  • Excellent command of English and Chinese (Mandarin proficiency is a plus);
  • Basic knowledge of Microsoft Office applications;
  • Strong communication and teamwork skills;
  • Able to work under pressure and make sound decisions quickly.
What We Offer
  • Fly anywhere we fly for free with your friends and family to explore the world;
  • An open office environment that fosters collaboration and innovation;
  • A multicultural team from over 50 nationalities;
  • Company-organized shuttle buses connecting the workplace with major locations in Hong Kong Island, Kowloon, and New Territories.

Estimated salary: HK$40,000 - HK$60,000 per month, depending on experience.



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