Airport Operations Support Team Leader
2 weeks ago
At Hong Kong Express Airways Limited, we are committed to providing exceptional customer experiences through our low-cost carrier model. Our team is comprised of aviation professionals who share a passion for delivering top-notch service.
About the RoleWe are seeking an experienced Airport Operations Support Team Leader to join our dynamic team in this exciting role. As a key member of our operations team, you will be responsible for ensuring seamless flight operations and providing support to our ground handling personnel.
Key Responsibilities- Coordinate and communicate flight / passenger recovery plans to ensure the best outcome for passengers, operations, and business;
- Monitor daily operations and make informed decisions to ensure smooth handling, especially during disruptions;
- Provide guidance to outstation ground handling personnel to ensure compliance with company standards;
- Execute blacklisting system on ad-hoc basis as per company instructions;
- Prepare daily reports for operational review and analysis;
- Review daily on-time performance and collaborate with station performance teams for rectification;
- Perform shift and overnight duties as required.
- Tertiary or above degree in a relevant field;
- A minimum of 5 years' experience in aviation or civil airline operations, with at least 1 year in a supervisory role;
- Ramp or dispatch handling experience is highly desirable;
- Excellent command of English and Chinese (Mandarin proficiency is a plus);
- Basic knowledge of Microsoft Office applications;
- Strong communication and teamwork skills;
- Able to work under pressure and make sound decisions quickly.
- Fly anywhere we fly for free with your friends and family to explore the world;
- An open office environment that fosters collaboration and innovation;
- A multicultural team from over 50 nationalities;
- Company-organized shuttle buses connecting the workplace with major locations in Hong Kong Island, Kowloon, and New Territories.
Estimated salary: HK$40,000 - HK$60,000 per month, depending on experience.
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