Helpdesk Team Leader

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

At Classy Wheeler Limited, we are seeking an exceptional Helpdesk Team Leader to join our Regional IT services and solutions team.

Estimated Salary: $60,000 - $80,000 per annum

About the Role

This is a challenging yet rewarding position that requires strong leadership skills, technical expertise, and excellent communication abilities.

As a Helpdesk Team Leader, you will be responsible for providing first-line support to customers or end-users, handling and resolving issues in an efficient and professional manner.

You will also supervise the helpdesk team, ensuring daily operations align with company guidelines and standards.

Key Responsibilities:

  • Provide first-line helpdesk support to internal and external customers
  • Handle and resolve customer issues efficiently and professionally
  • Supervise the helpdesk team and ensure daily operations meet company standards
  • Follow up on assigned tasks and reports
  • Develop and execute operational guidelines

We are looking for a candidate with a strong background in Science/Information Systems or related disciplines, with a minimum of 4 years of experience in helpdesk or a related field, including at least 2 years in a supervisor role.

Essential Skills:

  • Hands-on Windows NT administration and PC hardware troubleshooting skills
  • Good command of English and Chinese
  • Excellent communication and interpersonal skills

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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