Helpdesk Team Leader
3 days ago
At Classy Wheeler Limited, we are seeking an exceptional Helpdesk Team Leader to join our Regional IT services and solutions team.
Estimated Salary: $60,000 - $80,000 per annum
About the RoleThis is a challenging yet rewarding position that requires strong leadership skills, technical expertise, and excellent communication abilities.
As a Helpdesk Team Leader, you will be responsible for providing first-line support to customers or end-users, handling and resolving issues in an efficient and professional manner.
You will also supervise the helpdesk team, ensuring daily operations align with company guidelines and standards.
Key Responsibilities:
- Provide first-line helpdesk support to internal and external customers
- Handle and resolve customer issues efficiently and professionally
- Supervise the helpdesk team and ensure daily operations meet company standards
- Follow up on assigned tasks and reports
- Develop and execute operational guidelines
We are looking for a candidate with a strong background in Science/Information Systems or related disciplines, with a minimum of 4 years of experience in helpdesk or a related field, including at least 2 years in a supervisor role.
Essential Skills:
- Hands-on Windows NT administration and PC hardware troubleshooting skills
- Good command of English and Chinese
- Excellent communication and interpersonal skills
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
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