IT Team Lead for Global Support Operations
1 month ago
Classy Wheeler Limited seeks a highly skilled IT Team Lead to oversee its global support operations.
This is an exciting opportunity for a seasoned professional with a background in IT helpdesk operations, ideally within a legal or professional services environment.
The successful candidate will have excellent customer service skills, experience working with Service Now ticket systems, and a proven track record of testing applications and reporting bugs.
We are looking for someone who can work effectively under pressure, prioritize tasks efficiently, and maintain good relationships with internal and external clients.
In this role, you will be responsible for coordinating the daily duties of responding to requests for assistance from internal employees, using your judgment to resolve minor issues or delegate more complex tasks as appropriate.
You will also be responsible for creating and maintaining support documentation, updating our knowledge base system, and providing regular updates on progress to requestors.
Apart from the usual salary package, we offer attractive benefits including $68,000 per annum (based on location), comprehensive training programs, and opportunities for career growth and development.
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