Customer Service Leader

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Company Overview

">

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

">

Salary and Benefits

">

We offer a competitive salary and benefits package that includes flexible work policies and strong work-life balance, as well as professional development and leadership opportunities.

">

About the Role

">

This is an exciting opportunity to join our team as a Customer Service Leader, where you will be responsible for providing effective solutions to customer enquiries and complaints in a proactive and professional manner.

">

Key Responsibilities

">
  1. ">
  2. Provide coaching and feedback to team members to help them improve their performance and achieve individual goals.">
  3. Maintain high levels of employee engagement and satisfaction by providing regular feedback, recognition, and opportunities for development and growth.">
  4. Develop and maintain strong relationships with internal and external stakeholders, including customers and other departments within the organization.">
  5. Collaborate with other teams and team members to ensure timely resolution of customer requests and problems.">
  6. Support management and recommend productivity/service improvements.">
  7. Support ad-hoc tasks to achieve desired results of business needs.">
  8. Partner with operations on new initiatives and identify efficiencies improvement opportunities.">
">

Requirements

">

To be successful in this role, you will need:

">
  1. ">
  2. A Bachelor's degree in Business Administration, Communications, or a related field.">
  3. 5 years+ of experience in customer service environment, with at least 2 years+ in supervisor role.">
  4. Strong leadership and management skills, with a proven track record of achieving results through others.">
  5. Excellent communication, interpersonal, and customer service skills.">
  6. Fluency in English and Cantonese (Written & Read).">
  7. Excellent Excel, PPT, Word skills.">
  8. Good teamwork spirit.">
">

What We Offer

">

In return, we offer:

">
  1. ">
  2. A competitive salary: $80,000 - $120,000 per year, based on experience.">
  3. A comprehensive benefits package, including health, dental, and vision coverage, as well as a pension plan.">
  4. Ongoing training and professional development opportunities.">
  5. A dynamic and supportive work environment.">
  6. The chance to work with a global company and contribute to its success.">
">

Why Join Us?

">

At Manulife, we are committed to creating a workplace that values diversity and inclusion. We strive to attract, develop, and retain a workforce that reflects the communities we serve.

">

We believe in fostering an inclusive workplace where everyone thrives. If you share our values and are passionate about making a difference, we encourage you to apply for this exciting opportunity


  • Service Team Leader

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    Service ExcellenceAs a Service Team Leader at Hermès, you will be responsible for delivering exceptional customer experiences in our stores. Your primary goal will be to ensure that every customer interaction is positive and memorable.Key Responsibilities:Identify customer needs and preferences, and provide personalized service to meet their...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    Job Summary: As a Service Team Leader with Hermès, you will be responsible for delivering exceptional customer experiences and leading the service team to achieve retail excellence.Responsibilities:Customer Service: Identify customer needs, provide product information, and offer a high standard of customer service while maintaining a professional...

  • Service Team Leader

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Johnson Controls Full time

    Service Team LeaderAt Johnson Controls, we are seeking a highly skilled Service Team Leader to join our team in Hong Kong. This individual will play a critical role in maintaining our customers’ satisfaction by ensuring seamless execution of maintenance works and technical support.Key ResponsibilitiesPlan and coordinate crews with tasks to be performed and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    About the JobAt Snaphunt, we're looking for a skilled Sales and Customer Experience Leader to join our team.Key Responsibilities:Manage a team of representatives offering exceptional customer support.Oversee the customer service process, ensuring timely resolution of issues and complaints.Conduct quality assurance surveys with customers to gather feedback...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    Company OverviewManulife Financial Corporation is a leading international financial services group that helps people make informed decisions about their financial lives. With its global headquarters in Toronto, Canada, Manulife operates across Asia, Canada, and Europe as Manulife, and primarily as John Hancock in the United States.The company provides a wide...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Discover a rewarding career opportunity with Manulife, a leading international financial services group. As a Senior Customer Service Officer in our Customer Care Team, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the RoleWe are seeking an experienced professional with a strong background in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    Job Title: Enterprise Data Service Delivery LeaderBloomberg is a global leader in business and financial information, news, and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the information and tools they need to make critical investment decisions and remain...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock New Opportunities with HSBCAre you looking for a career that will take you further? Join HSBC, a global bank with a long history of opening up a world of opportunity for our customers.Wealth and Personal Banking (WPB) is a key area of our business, providing our customers with borderless banking and world-class wealth management through best-in-class,...


  • Hong Kong, Central and Western District, Hong Kong SAR China JLL Full time

    About the RoleWe are seeking a skilled Customer Service Officer to join our team in Quarry Bay. As a key member of our front-line support team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients and visitors.Key ResponsibilitiesProvide professional and polite responses to telephone and front...


  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    We are seeking a seasoned professional to fill the role of Service Sales Leader at HKT.About the RoleAs a key member of our team, you will lead a team of service sales professionals in achieving assigned sales targets and contributing to the overall growth and success of the organization.Your ResponsibilitiesCultivate and maintain long-term relationships...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job Summary">We are seeking a skilled CUSTOMER SERVICE SUPERVISOR to lead our team in delivering exceptional guest experiences.">About the Role">This is an exciting opportunity to join Marriott International as a Customer Service Supervisor, where you will be responsible for providing exceptional service to our guests and colleagues alike.">Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    Job Title: Air Logistics Customer Care Team Leader About the Role: We are seeking a highly skilled and experienced professional to lead our Air Logistics Customer Care Team. As a key member of our team, you will be responsible for delivering exceptional customer service and driving business growth. Your Key Responsibilities: * Focus on customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Carrier Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative APAC to join our team at Carrier. The successful candidate will be responsible for providing exceptional customer service and support to our clients in the Asia Pacific region.Key ResponsibilitiesCommunicate effectively with customers to resolve their queries and concerns.Analyze...


  • Hong Kong, Central and Western District, Hong Kong SAR China ECMS (Asia) Full time

    About ECMS (Asia): We are a leading provider of digital solutions in the Financial Services industry.We are seeking a Digital Product Leader to join our team. This is a key role that requires strategic thinking, leadership skills and technical expertise to drive the development and maintenance of digital products.**Job Description:**As a Digital Product...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential at HSBCAre you a seasoned professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and leading high-performing teams? We're seeking a talented Customer Service Manager III to join our team at HSBC.Key ResponsibilitiesLead and manage operational and service activities in a matrix...


  • Hong Kong, Central and Western District, Hong Kong SAR China Link Group Full time

    Why Link GroupLink Group is a leading provider of retirement solutions in Hong Kong, combining expertise with cutting-edge technology to connect people with their financial assets safely, securely, and responsibly.The RoleAs a Customer Service Officer, you will be the first point of contact for members and employers via telephone and email for a range of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job DescriptionThis is a dynamic role within Prudential plc, where you will play a pivotal part in delivering exceptional customer service.Responsibilities:Provide expert information to customers regarding insurance products and services by referring to operation systems, guidelines, digitalization, and applications.Respond promptly and professionally to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    At Classy Wheeler Limited, we are seeking an exceptional Helpdesk Team Leader to join our Regional IT services and solutions team.Estimated Salary: $60,000 - $80,000 per annumAbout the RoleThis is a challenging yet rewarding position that requires strong leadership skills, technical expertise, and excellent communication abilities.As a Helpdesk Team Leader,...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    AIA International Limited is at the forefront of creating a healthier, more sustainable future for everyone.Our ambition is to help a billion people live Healthier, Longer, Better Lives by 2030.To achieve this goal, we need ambitious individuals who believe in shaping the future and are driven to work with inspiring leaders.This role involves handling...