Team Lead with Service Excellence

Job DescriptionWe are seeking a seasoned Customer Service Team Lead to join our team at Prudential plc. In this role, you will be responsible for overseeing the day-to-day operations of the Customer Service Centre(s) and ensuring the delivery of high-quality customer service.About UsAs a leading international life insurance group, Prudential plc is committed...

About Dah Sing Financial Group A leading financial services group in Hong Kong, offering banking, insurance, and other related services through its extensive network. The Company's culture is built on caring, teamwork, and progressiveness. We foster an environment where individuals can grow and thrive, valuing uniqueness and diversity. Our goal is to create...

Job DescriptionThe Customer Services Team Lead will oversee the day-to-day operations of various customer-facing areas, including concierge counters, helpdesk, reception, box office and ticketing counter, and luggage services.Responsibilities:Lead the Customer Service Team to ensure efficient and quality service delivery.Monitor team performance and contract...

About UsPathos Consultancy Limited is an international leading financial institution. We are hiring an experienced senior IT support lead of our IT service team.Job DescriptionThe Senior Manager, IT Service will be responsible for managing the internal IT service support team and overseeing IT projects whenever planning and service delivery are needed. Key...

Unlock Your Potential as a Sales Excellence LeadWe are seeking an exceptional individual to join our team as a Sales Excellence Lead, where you will have the opportunity to make a significant impact on our customer service experience.About the RoleIn this key leadership position, you will be responsible for managing a team of representatives, overseeing the...

We are Alter Domus, a leading asset management company with a presence in 23 countries.About UsAs one of the top 30 asset managers in the industry, we pride ourselves on our expertise and commitment to delivering exceptional results for our clients. Our team of over 5,000 professionals is dedicated to providing innovative solutions and unparalleled service....

The Procurement Centre of Excellence is responsible for promoting best practices, driving standardisation, and identifying areas of continuous improvement of the S2P process across the procurement function.This role is to support the Procurement Centre of Excellence Manager in developing and executing technology strategies that help to drive procurement...

Unlock your career potential with Hyatt Centric Victoria Harbour Hong KongWe are committed to delivering exceptional experiences for our guests, and we are looking for talented individuals to join our team.About UsHyatt Centric Victoria Harbour Hong Kong is a vibrant and dynamic hotel that offers an unforgettable experience for our guests. Our team is...

Job OverviewWe are seeking an experienced Service Support Team Lead to join our team at Hong Kong Air Cargo Terminals Limited.

At China Mobile Hong Kong Co. Ltd., we are seeking an experienced Digital Transformation Lead to spearhead the development of digital intelligent tools in customer service, empowering frontline production and complaint handling while facilitating high-quality services and precise marketing.Key Responsibilities:Drive the construction of digital intelligent...

Classy Wheeler Limited seeks a seasoned IT professional to lead its regional helpdesk team. The ideal candidate will have extensive experience in first-line support, technical troubleshooting, and team supervision. They should possess excellent communication skills, both written and verbal, with the ability to articulate complex technical issues to...

Job Opportunity at Classy Wheeler Limited">We are seeking a highly skilled Technology and Digital Services Manager to join our team.">About the Role:To maintain and ensure standards for project management across the organization, driving excellence in delivery and outcomes.To identify and address project risks timely, collaborating with stakeholders and...

Gravitas Recruitment Group is seeking an experienced Customer Service Team Lead to join our client, a leading commercial bank in Hong Kong. This is a fantastic opportunity for a seasoned professional to lead a team of call centre representatives and contribute to the bank's customer-centric approach.Job OverviewThe ideal candidate will have extensive...

Company OverviewManulife is a leading international financial services group that helps people make informed decisions about their financial futures. With a presence in Asia, Canada, and Europe, we provide a wide range of financial advice, insurance, and wealth management solutions for individuals, groups, and institutions.About the RoleWe are seeking an...

Job Title: Hospitality Team LeadWe are seeking a dedicated and experienced Hospitality Team Lead to join our Shangri-La team.About Us:Shangri-La is a renowned hospitality brand known for its exceptional service and luxurious properties worldwide.Key Responsibilities:Lead a team of stewards to ensure seamless delivery of food and beverage services.Maintain...

State Street Investment Services Hong Kong - Client Service Manager OfficerWe are seeking an exceptional individual to join our Client Service Team as Client Service Manager. As a member of the client service team and representative of that team, you will be responsible for navigating clients through the company by connecting them with the appropriate...

Job SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...

Job Description:We are seeking a highly skilled Customer Service Team Lead to oversee the end-to-end operations flow for Group and Medical hotlines at Prudential plc. This is an exciting opportunity for a seasoned professional to lead a team of customer service representatives, drive business growth, and deliver exceptional results.

Manulife Customer Contact Center OpportunityThis role is perfect for individuals who are passionate about delivering exceptional customer service and making a positive impact in the lives of our customers. As a key member of our team, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.About...

About the RoleWe are seeking an experienced Administration Manager to lead our administration team in Greater China. The successful candidate will be responsible for managing a full spectrum of corporate administration services, including facilities management, office supplies, office security, catering, and more.Key ResponsibilitiesLead a sizable...