Digital Transformation Lead for Customer Service Excellence
1 month ago
At China Mobile Hong Kong Co. Ltd., we are seeking an experienced Digital Transformation Lead to spearhead the development of digital intelligent tools in customer service, empowering frontline production and complaint handling while facilitating high-quality services and precise marketing.
Key Responsibilities:
- Drive the construction of digital intelligent tools, promoting digital transformation and operational excellence within the Customer Service Centre.
- Develop and implement strategies for customer service digitalization, enhancing the overall customer experience and driving business growth.
- Leverage data analytics and insights to inform decision-making and optimize business processes.
About You:
- Bachelor's degree in Computer Science, Software Engineering, or related disciplines.
- Minimum 6 years of experience in system development or the mobile telecom industry, with a strong background in digital transformation and customer service.
- Excellent technical skills, including proficiency in commonly used databases, web development technologies, server-side development technologies, and front-end development technologies.
- Strong passion for building new systems and applications, with a focus on continuous optimization based on user needs and system usage.
- Proficiency in English, Chinese, and Putonghua is mandatory.
Salary: $120,000 - $180,000 per annum, depending on experience.
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