Client Service Team Lead

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time
State Street Investment Services Hong Kong - Client Service Manager Officer

We are seeking an exceptional individual to join our Client Service Team as Client Service Manager. As a member of the client service team and representative of that team, you will be responsible for navigating clients through the company by connecting them with the appropriate subject matter experts within State Street locally or across locations.

The Client Services Manager is expected to interact with all levels of professionals both internally and externally. Therefore, exceptional interpersonal and communication skills are required. The Client Services Manager will also manage regular client reviews to ensure service quality and coordinate resolution of client change requests to appropriately meet client expectations.

About This Role
  • You will be joining the Client Service function under State Street Investment Services, Hong Kong. State Street's Investment Services business provides a full range of custody, accounting, fund administration, risk and performance analytics, reporting, and related services for public and alternative assets, as well as multi-asset-class investments.
  • We are an essential partner to global investment and wealth managers, asset owners, official institutions, and central banks, providing critical infrastructure and expertise to help our clients streamline their operating models, harness data to make better-informed investment decisions, and seize growth opportunities in ever-changing market environments.
Key Responsibilities
  • Be the primary client contact point for State Street's services on assigned clients.
  • Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street's full range of services as their needs and our services evolve.
  • Manage activities in servicing client relationships and client services delivery i.e. respond to escalated issues, communicate resolution to clients, monitor metrics around inquiries being resolved at point of contact, and escalate unresolved issues to senior management as needed.
  • Prepare and arrange regular services review meetings and annual due diligence with clients; coordinate and execute client project or change request related preparations and analysis.
  • Coordinate and assist in senior level executives visits to clients for relationship building.
  • Keep senior manager informed of new developments, service issues, and new business opportunities from clients.
  • Facilitate cross-functions/teams communication to resolve client issues/queries and deliver high quality services.
  • Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation.
  • Provide Subject Matter Expertise for new business on-boarding and other projects as required.
  • Drive relevant project work to improve client service.
  • Effectively deliver key messages & communication to ensure relevant parties are informed of any client's activities.
  • Assist with compliance/fiduciary reviews, controls, and audits as appropriate.
  • Sound risk and compliance controls with immediate resolution of non-compliant items identified.
  • Adhere to State Street corporate policies and procedures including but not limited to the Standard of Conduct.
  • Perform other duties as required.
What We Value
  • Strong leadership skills - the candidate must be very comfortable with taking on responsibility and accountability.
  • Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.
  • Strong change agent – the team and company generally are undergoing a significant amount of change and transformation in terms of processes, operating model and business requirements. We need someone who is willing to embrace and address these challenges.
  • Strong technical, critical thinking and creative thinking skills – the range of daily issues as well as the need to come up with creative solutions to client requests requires an adaptable and creative approach.
Requirements
  • University Graduate
  • 5-8 years of asset servicing experience in custody / fund accounting / fund administration environment with significant exposure client services
  • Possess a high level of professional maturity and be able to communicate with clients, managers and peers as well as demonstrated stakeholder management experience
  • Strong verbal & written communication, interpersonal, analytical and time management skills
  • Strong team player, self-motivated, ability to work effectively and autonomously
  • Effective problem solving
  • Strong English and Chinese (both Cantonese and Mandarin) language fluency
  • Previous financial services experience and market knowledge are essential
Salary

$120,000 - $180,000 per annum depending on experience



  • Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full time

    Job SummaryThe Client Services Team Manager is responsible for overseeing the day-to-day operations of the Client Services Centre in Hong Kong. This role involves managing a team of Advisors, ensuring best-in-class client service is delivered consistently and successfully in line with Dior brand values.Key ResponsibilitiesManage and coach a team of Advisors...


  • Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time

    At BNY, we empower employees to grow and succeed in a dynamic work environment.Our team of professionals brings their unique perspective to the table to create innovative solutions for clients worldwide. With a presence in over 50 countries and a client base that spans nearly 20% of the world's investible assets, we have a global reach and a local touch.We...


  • Hong Kong, Central and Western District, Hong Kong SAR China Alter Domus Full time

    We are Alter Domus, a leading asset management company with a presence in 23 countries.About UsAs one of the top 30 asset managers in the industry, we pride ourselves on our expertise and commitment to delivering exceptional results for our clients. Our team of over 5,000 professionals is dedicated to providing innovative solutions and unparalleled service....


  • Hong Kong, Central and Western District, Hong Kong SAR China Millions Kat Private Limited Full time

    OverviewMillions Kart Private Limited is a dynamic company that empowers individuals to reach their full potential in an entrepreneurial and inclusive work environment.About the RoleWe are seeking a highly skilled Customer Sales Executive to lead a team of representatives, providing exceptional customer service and support.ResponsibilitiesManage a team of...


  • Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full time

    Job DescriptionThe Customer Services Team Lead will oversee the day-to-day operations of various customer-facing areas, including concierge counters, helpdesk, reception, box office and ticketing counter, and luggage services.Responsibilities:Lead the Customer Service Team to ensure efficient and quality service delivery.Monitor team performance and contract...


  • Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full time

    Gravitas Recruitment Group is seeking an experienced Customer Service Team Lead to join our client, a leading commercial bank in Hong Kong. This is a fantastic opportunity for a seasoned professional to lead a team of call centre representatives and contribute to the bank's customer-centric approach.Job OverviewThe ideal candidate will have extensive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    At Corporation Service Company, we are committed to providing top-notch Regulatory and Compliance Services that meet the evolving needs of our clients. Our team based in Hong Kong is dedicated to delivering exceptional services, including on-boarding processes and provision of FATCA/CRS services across various jurisdictions.Your ResponsibilitiesPerform...

  • HVAC Service Team Lead

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China Johnson Controls Full time

    Job SummaryThe Service team at Johnson Controls delivers innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC systems. As a Service Team Lead, you will be part of a growing team leading engineers and technicians to maintain and support customer facilities.Key ResponsibilitiesSupervise a team to provide...

  • IT Team Lead

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Pathos Consultancy Limited Full time

    About UsPathos Consultancy Limited is an international leading financial institution. We are hiring an experienced senior IT support lead of our IT service team.Job DescriptionThe Senior Manager, IT Service will be responsible for managing the internal IT service support team and overseeing IT projects whenever planning and service delivery are needed. Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Job OverviewWe are seeking an experienced Service Support Team Lead to join our team at Hong Kong Air Cargo Terminals Limited.


  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The West Kowloon Cultural District Authority is seeking a highly skilled and experienced professional to lead our customer service team. As a key member of our team, you will be responsible for managing and supervising a team of customer service representatives to deliver exceptional service to our customers.Key Responsibilities:Manage and supervise a team...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    As a key member of the SME Customer Service Team, you will play a vital role in delivering exceptional service to Dah Sing Bank SME Business Banking customers. Your primary responsibility will be to supervise and evaluate the team's activities to generate new business revenue and achieve set objectives.Main Responsibilities:Lead the team to provide all-round...

  • Sales Team Lead

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    We are seeking a highly skilled Sales Team Lead to join HKT as an Assistant Service Manager. The primary focus of this role is to lead a team of 3-4 Service Sales in achieving the sales target assigned for the year. The ideal candidate should have a strong sales background, excellent communication skills, and the ability to understand and address customer...

  • Senior Team Lead

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Louis Vuitton Malletier Full time

    Job Title: Team ManagerJob Summary:As a key member of the Louis Vuitton Malletier team, the Team Manager will play a crucial role in ensuring exceptional client experiences across all touchpoints. This includes leading and coaching a high-performing team to build strong relationships with clients, drive sales growth, and maintain a high level of client...

  • Audit Team Lead

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China KPMG China Full time

    Job OverviewKPMG China's Financial Services group is a leading audit practice that has been rapidly expanding in China and Hong Kong SAR. This division incorporates Banking & Finance, Insurance, Securities, and Investment Management. As a challenging and highly competitive market, it offers considerable opportunities for growth, not only in China but...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    OverviewWe are Classy Wheeler Limited, a reputable European-based medical device company seeking a seasoned professional to lead our Technical Services team. As Techncial Services Director, you will be responsible for providing exceptional technical solutions to our clients and driving the growth of our business.


  • Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    The OpportunityWe are seeking a highly motivated and organized Client Service Associate to join our team in Hong Kong. As a key member of our Client Service team, you will be responsible for building and maintaining strong relationships with our clients, identifying their needs, and delivering exceptional service.Key ResponsibilitiesRecruit and manage a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    Bloomberg is a global leader in business and financial information, news and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the information and tools they need to make critical investment decisions.Company OverviewWe provide the spaces and systems that allow our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time

    About the RoleWe are seeking an exceptional Team Lead to join our dynamic team at TMK: Rap & Rolls in Wan Chai, bringing their expertise and charisma to elevate the guest experience.The successful candidate will lead a team of employees during their shift, ensuring tasks are completed efficiently and effectively. They will also serve as a reference point for...