Client Service Operations Lead

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time

At BNY, we empower employees to grow and succeed in a dynamic work environment.

Our team of professionals brings their unique perspective to the table to create innovative solutions for clients worldwide. With a presence in over 50 countries and a client base that spans nearly 20% of the world's investible assets, we have a global reach and a local touch.

We are seeking an experienced Client Service Operations Lead to join our Client Service Experts team in Hong Kong. This role is perfect for individuals who thrive in a fast-paced environment and possess exceptional problem-solving skills.

As a Client Service Operations Lead, you will be responsible for:

  • Servicing multiple complex client accounts and acting as the primary point of contact for day-to-day operations
  • Applying advanced analytical skills to resolve complex issues and ensure requests are met without undue risk to the bank
  • Delivering high-quality service to a specialized client base through effective communication
  • Contribution to business development efforts by leveraging in-depth knowledge of client needs and issues
  • Leveraging industry best practices to stay on top of market changes and product development
  • Providing guidance and support to less experienced team members

To be successful in this role, we require:

  • Bachelor's degree or equivalent combination of education and experience
  • 5-7 years of total work experience, preferably in custody operational areas and/or client services
  • Ability to converse in Mandarin to liaise with Mandarin-speaking clients in the greater China region

We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience, as well as benefits and rewards that align with our pay-for-performance philosophy. Our comprehensive compensation package includes generous paid leaves, flexible global resources, and access to wellbeing programs that foster personal resilience and financial growth.



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