{"text": "Client Service Specialist"}
1 month ago
DBS Bank (Hong Kong) Limited is seeking a skilled Client Service Specialist to join their Technology and Operations (T&O) team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and executing instructions with precision and efficiency.
Main Responsibilities
- Respond to customer enquiries and complaints, ensuring timely and accurate resolutions.
- Maintain regular contact with clients to obtain feedback and initiate service reviews as needed.
- Facilitate query handling and ensure effective client communication on various matters.
- Proactively identify opportunities to improve productivity and operational efficiency.
- Uphold high professional standards and maintain strong relationships with internal stakeholders.
Requirements
- University Graduate or above in Business or related disciplines.
- A minimum of 5 years of relevant experience in a client-facing and service-oriented capacity.
- Sound experience of banking operations and practices.
- Excellent communication and analytical skills, with proficiency in English and Chinese.
About DBS Bank (Hong Kong) Limited
DBS Bank (Hong Kong) Limited is a leading financial institution committed to delivering exceptional service and innovative solutions to its clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development."}
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