Client Service Representative

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

As a Security Protocol Specialist at Interactive Brokers, you will play a vital role in ensuring the security and integrity of our clients' accounts. Your primary responsibility will be to handle client inquiries related to IBKR's security system via phone, tickets, and chat.

This is an excellent opportunity for those who are passionate about delivering exceptional client service and have experience working with Windows and/or macOS and basic office applications. Additionally, you should be proficient in Android/iOS smartphone operating systems and fluent in Cantonese and English (knowledge of Mandarin is a plus).

The ideal candidate will have previous experience in a client service role, demonstrating strong problem-solving skills and the ability to work independently. You will also be responsible for assisting clients in configuring and using IBKR's two-factor authentication smartphone app, as well as identifying and escalating issues related to secure login.

In this dynamic and fast-paced environment, you will have the opportunity to gain exposure to global financial products, markets, and clientele. Our company offers a competitive salary, annual performance-based bonus, and stock grant, as well as excellent health and welfare benefits, including medical, dental, specialist, and in-patient care. We also offer a comprehensive package of annual leave, daily lunch, and modern offices with multi-monitor setups.

We strive to maintain a great work-life balance and offer opportunities for career progression and job scope expansion in a global company with a growing local presence. If you are a motivated and detail-oriented individual with a passion for security and client service, we encourage you to apply for this exciting opportunity.



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