Client Service Representative

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

At Sun Life, our Life & Health Operations Teams are dedicated to delivering exceptional service and value to our clients.

We are seeking a talented Client Service Representative to join our Call Centre team in Hong Kong.

As a key member of our team, you will handle and resolve clients' enquiries and requests via inbound calls or face-to-face, delivering quality client service and meeting agreed service standards.

Responsibilities include:

  • Handling and resolving clients' enquiries and requests in a professional manner.
  • Liaising with operation teams and sales channels for handling clients' requests.
  • Collecting clients' feedback and proposing recommendations for service improvement.
  • Participating in ad-hoc projects as required.

Requirements include:

  • University degree in any discipline.
  • Excellent client servicing, analytical, and problem-solving skills.
  • Good command of both spoken and written English and Putonghua.
  • Competent PC knowledge, including Excel, Word, PowerPoint, and Access.
  • Licenses with pass of IIQE Paper 1, 3, and 5.

We offer a dynamic and comprehensive on-the-job training program with career development opportunities to the right candidate.



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