Client Service Representative
3 weeks ago
At Sun Life, our Life & Health Operations Teams are dedicated to delivering exceptional service and value to our clients.
We are seeking a talented Client Service Representative to join our Call Centre team in Hong Kong.
As a key member of our team, you will handle and resolve clients' enquiries and requests via inbound calls or face-to-face, delivering quality client service and meeting agreed service standards.
Responsibilities include:
- Handling and resolving clients' enquiries and requests in a professional manner.
- Liaising with operation teams and sales channels for handling clients' requests.
- Collecting clients' feedback and proposing recommendations for service improvement.
- Participating in ad-hoc projects as required.
Requirements include:
- University degree in any discipline.
- Excellent client servicing, analytical, and problem-solving skills.
- Good command of both spoken and written English and Putonghua.
- Competent PC knowledge, including Excel, Word, PowerPoint, and Access.
- Licenses with pass of IIQE Paper 1, 3, and 5.
We offer a dynamic and comprehensive on-the-job training program with career development opportunities to the right candidate.
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