Global Luxury Retail Services Representative

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

About Projob21 Ltd.

We are seeking a highly skilled Global Luxury Retail Services Representative to join our e-commerce and client services team in Shanghai.

Job Responsibilities:

  • Deliver exceptional customer service to VIP clients in the Greater Bay Area markets
  • Provide timely and quality services to all incoming enquiries
  • Resolve complaint cases tactfully to ensure customer satisfaction
  • Conduct evaluation reviews periodically and prepare reports
  • Participate in ad hoc projects upon request

Requirements:

  • University Graduate with relevant 3 years of experience in customer service from international luxury retail, hotel, e-commerce, or other servicing industries
  • People-oriented, servicing driven, and proactive team player with strong interpersonal and communication skills
  • Fluency in English and Cantonese

Compensation: The estimated annual salary for this role is around $45,000 - $60,000, depending on experience.

About This Opportunity: As a Global Luxury Retail Services Representative, you will be working with one of the long-established luxury brands to provide high-end customer service. If you are passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity.



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