Global Luxury Retail Services Representative
4 weeks ago
About Projob21 Ltd.
We are seeking a highly skilled Global Luxury Retail Services Representative to join our e-commerce and client services team in Shanghai.
Job Responsibilities:
- Deliver exceptional customer service to VIP clients in the Greater Bay Area markets
- Provide timely and quality services to all incoming enquiries
- Resolve complaint cases tactfully to ensure customer satisfaction
- Conduct evaluation reviews periodically and prepare reports
- Participate in ad hoc projects upon request
Requirements:
- University Graduate with relevant 3 years of experience in customer service from international luxury retail, hotel, e-commerce, or other servicing industries
- People-oriented, servicing driven, and proactive team player with strong interpersonal and communication skills
- Fluency in English and Cantonese
Compensation: The estimated annual salary for this role is around $45,000 - $60,000, depending on experience.
About This Opportunity: As a Global Luxury Retail Services Representative, you will be working with one of the long-established luxury brands to provide high-end customer service. If you are passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity.
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