Customer Success Manager
3 months ago
1、Manage a portfolio of institutional clients, providing tailored support to ensure their success with our products and services.
Develop and implement customer success strategies that enhance client retention, expansion, and overall satisfaction.
Collaborate with cross-functional teams to address client needs, identify upselling opportunities, and drive account growth.
Conduct regular check-ins and strategic reviews with clients to gather feedback and align services with their evolving requirements.
2、Establish initial contact with issuers and built strong relationships through effective communication and understanding of their business needs.
Coordinate and facilitate the onboarding process for new issuers partners, ensuring a smooth transition and integration with our services.
Negotiate contracts and agreements that foster mutually beneficial partnerships.
Stay abreast of industry trends and competitor activities to inform strategic business development initiatives.
Skills:
Customer Relationship Management
Client Engagement Strategies
Cross-Functional Team Collaboration
Market Analysis and Trend Identification
Excellent Communication and Presentation Skills
Languages:
English, Cantonese, Chinese
-
Customer Success Account Manager
5 months ago
Hong Kong, Hong Kong SAR China Microsoft Full timeOverview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where...
-
Customer Success
3 months ago
Hong Kong, Hong Kong SAR China Visionary Solutions Limited Full timeOur client offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. They are currently seeking for a Customer Success / Client Success professional to join their Hong Kong office. The candidate must have experience and...
-
Customer Success Professional
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Visionary Solutions Limited Full timeCustomer Success / Client Success ProfessionalAt Visionary Solutions Limited, we are seeking a highly skilled Customer Success / Client Success professional to join our Hong Kong office. The ideal candidate will have experience and exposure in SaaS and a proven track record of driving customer success and growth.Key Responsibilities:Collaborate closely with...
-
Customer Success Strategist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China EasyView Full timeCustomer Success ManagerAt EasyView, we're seeking a skilled Customer Success Manager to join our team. As a key member of our business development team, you will be responsible for managing a portfolio of institutional clients, providing tailored support to ensure their success with our products and services.Key Responsibilities:Develop and implement...
-
Strategic Customer Success Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Zoom Full timeOverviewWe are seeking a highly skilled Strategic Customer Success Manager to join our Premier Support and Technical Account Management team. This role plays a critical part in driving customer satisfaction and happiness with Zoom's products and services.
-
Customer Success Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Visionary Solutions Limited Full timeAbout Visionary Solutions LimitedWe are a leading provider of comprehensive media monitoring and analysis services. Our cutting-edge technology helps businesses stay ahead in the industry.Job Summary$120,000 - $150,000 per yearThis role is responsible for driving customer success and growth across our portfolio. The ideal candidate will have a strong...
-
Customer Success Enablement Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Cisco Full timeCompany Overview">Cisco is a leading technology company that enables customers to build successful customer success practices. Our team is dedicated to helping partners drive software adoption and accelerate the customer lifecycle.Salary$120,000 - $180,000 per year, depending on experience.Job DescriptionEnable key partners to drive the adoption of Cisco...
-
Customer Success Management Director
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China MongoDB Full timeMongoDB, a leading developer data platform, is seeking an experienced people leader to join our rapidly growing Customer Success Team. As a Customer Success Management Director, you will be responsible for growing and leading a world-class CS team to manage our Enterprise customer base. This is a unique opportunity to make your mark on a top-performing CS...
-
Manager, Customer Success Management
3 months ago
Hong Kong, Hong Kong SAR China MongoDB Full timeMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
Customer Success Strategist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeAt Hang Seng Bank Limited, we are committed to service excellence and continually enhancing our performance for customers.We offer a dynamic working environment, good career development opportunities, and competitive compensation packages to attract high-calibre talent.Retail Distribution focuses on personal wealth management and financial services, with...
-
Senior Manager, Customer Success and Partnership
5 months ago
Hong Kong, Hong Kong SAR China HKT Full timeJob Summary: We are seeking an experienced Senior Manager to lead the customer success efforts within our Group IT Generative AI/AI Automation Division. The successful candidate will be responsible for driving the adoption and utilization of AI solutions across the organization, working closely with business units to identify opportunities and develop...
-
Customer Success Strategist
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China AnyDesk Software Full timeAbout AnyDeskAnyDesk is a leading provider of remote access software, revolutionizing the way businesses interact with their customers. As a Technical Account Manager at AnyDesk, you will play a crucial role in shaping our customer experience and driving business growth.Job SummaryWe are seeking a highly skilled and experienced Technical Account Manager to...
-
Customer Success Management Lead
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China MongoDB Full timeMongoDB is on a mission to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
Customer Success Manager, Hong Kong
6 months ago
Hong Kong, Hong Kong SAR China Blackpanda Full timeOur story: Blackpanda Group is Asia's leading local cyber incident response firm, dedicated to delivering world-class digital emergency response services to businesses in the region.We help businesses strengthen their cyber resilience and secure their digital operations by supporting them with incident response delivered by local experts and cyber insurance...
-
Customer Success Advocate
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Visionary Solutions Limited Full timeCompany OverviewVisionary Solutions Limited is a pioneering media monitoring and analysis company that offers comprehensive services across various platforms. We are seeking a skilled CUSTOMER SUCCESS ADVOCATE to join our Hong Kong office.
-
Customer Success Manager
2 days ago
Hong Kong, Hong Kong SAR China SoftwareONE Full timeWhy SoftwareOne? Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is an innovator. Join us now and be part of our incredible journey. The role This role under Managed Service Provider (MSP) or annual support contract...
-
Strategic Customer Success Partner
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Zoom Full timeAbout the RoleAs a Strategic Customer Success Partner at Zoom, you will play a crucial role in ensuring the success of our enterprise customers. This involves building strategic partnerships, delivering exceptional customer satisfaction, and driving customer happiness.
-
Senior Customer Success Engineer
1 week ago
Hong Kong, Hong Kong SAR China Dynatrace Full timeJob DescriptionAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part...
-
Customer Success Delivery Lead
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full timeCustomer Success Delivery LeadEmpower customers to achieve their business outcomes faster with technology that does more. As a Customer Success Delivery Lead, you will be the primary delivery lead and a partner for our more strategic customers, responsible for the end-to-end post-sales delivery and support orchestration across the Microsoft and Partner...
-
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeJob Summary:We are seeking an experienced Senior Manager to lead the customer success efforts within our Group IT Generative AI/AI Automation Division. The successful candidate will be responsible for driving the adoption and utilization of AI solutions across the organization, working closely with business units to identify opportunities and develop...