Customer Services Manager

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

Leading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

We are seeking an exceptional leader to join our team as a Customer Service Operations Manager at Crossings Executive Search.About the RoleThis is a challenging and rewarding opportunity for an experienced professional to take on a leadership role in managing customer service operations. As a key member of our team, you will be responsible for overseeing the...

Job DescriptionWe are seeking a Senior Customer Services Manager to lead our team in delivering exceptional customer experiences.Main Responsibilities:Develop and implement effective training programs to enhance the skills of our customer service representatives.Manage daily operations, including coordinating with frontline staff and reviewing process...

Select how often (in days) to receive an alert: Customer Service Manager Job Summary You will handle VIP CS cases for our SME segment. The ideal candidate will be responsible for managing customer service inquiries, ensuring a high level of client satisfaction, and resolving issues efficiently and professionally. Key Responsibilities: - Handle VIP customer...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...

Key Responsibilities: Assist Department Head to supervise the individual teams and lead to the teams to achieve the KPI as well as to drive initiatives to uplift operations efficiency and customer experience Monitor and supervise our hotline and counter services teams to provide quality services to our internal and external customers and ensure the smooth...

Job Responsibilities Account Opening for Retail Banking Customers Report to Sales & Marketing Director; handle & grow Food Services customers Strong analytical and multitasking skills Qualifications Degree; solid sales experience in food or FMCG to food services customers in Hong Kong 5 days work; 12 days annual leave; medical insurance; work-life balance...

Key Responsibilities: Assist Department Head to supervise the individual teams and lead to the teams to achieve the KPI as well as to drive initiatives to uplift operations efficiency and customer experience Monitor and supervise our hotline and counter services teams to provide quality services to our internal and external customers and ensure the smooth...

  Job Descriptions:  ​To address customer complaints with thorough investigations identifying the root cause, and the development and implementation of appropriate solutions; To provide feedback to management on improvement plans and work with internal departments to resolve complex cases; To ensure records are kept accurately and properly; To assist in...

Client Description Regional IT & Telecom solutions provider Job Description • Responsible for customer service strategies research and planning as well as service quality analysis• Follow up and perform strategy analysis in order to identify service improvement initiatives and uplift overall service qualities• Responsible for organizing the...

About JC Executive SearchAt JC Executive Search, we are committed to delivering exceptional customer service and experiences that exceed our clients' expectations.The OpportunityWe are seeking a highly skilled and experienced CUSTOMER SERVICES DIRECTOR to join our team. The successful candidate will be responsible for leading the Customer Service Team in...

At Dah Sing Financial Group, we are seeking a highly skilled Customer Services Director to lead our team and drive business success.With a strong focus on training, support, and campaign management, this role will oversee the delivery of quality services to our customers. Key responsibilities include:Developing and implementing comprehensive training...

Responsibilities: Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity; Assist in managing the bank hall environment to divert customers in queue and counters,...

Company OverviewThe Bank of China (Hong Kong) Limited seeks a skilled Customer Service Ambassador to join its team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to analyze problems independently and handle crisis situations effectively.Salary InformationThe estimated annual salary for this position is...

Job DescriptionA Career with Hang Seng BankHang Seng is committed to service excellence, offering a dynamic working environment and competitive compensation packages. Our people are our most important asset and play a vital role in enhancing our performance for customers and providing best-in-class products and services.About the RoleWe seek a high-calibre...

About Dah Sing Financial GroupWe are a leading financial services group in Hong Kong, offering banking, insurance, and related services through our network of over 70 branches.Job DescriptionWe are seeking a Customer Service Representative to join our team. The successful candidate will be responsible for answering customer enquiries, handling personal and...

Computer And Technologies Holdings LimitedJob Title: Customer Service RepresentativeSalary: HK$30,000 - HK$40,000 per month (estimated)Job Description:As a Customer Service Representative with Computer And Technologies Holdings Limited, you will play a crucial role in providing exceptional customer service to our valued clients. Your primary responsibility...

Job Summary: As a Customer Service Representative, you will be the first point of contact for clients. This role involves handling inbound and outbound calls, as well as managing email correspondence. Your primary objective will be to provide outstanding customer service, resolve inquiries, and support our clients in navigating their insurance needs.   Key...

**Job Overview**We are seeking an experienced Customer Services Director to lead our team in delivering exceptional customer experiences. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our customer-facing departments, ensuring that we consistently meet and exceed our customers' expectations.**Key...