Senior Customer Services Manager

About the Role:TaiKang (Hong Kong) Preparatory Office is seeking a highly skilled Senior Customer Services Manager to lead our customer service and operations team. The ideal candidate will have a strong background in customer service and operations management, with a proven track record of driving business growth and improving customer...

About the RoleWe are seeking a seasoned Senior Operations Manager to join our team at TaiKang (Hong Kong) Preparatory Office. In this pivotal role, you will oversee the daily operations of our customer service teams, ensuring seamless interactions with internal and external customers.The ideal candidate will have a minimum of 10 years of experience in...

Job Title: Customer Service Senior CoordinatorWe are seeking a skilled and experienced Customer Service Senior Coordinator to join our team at E-job Agency Limited. Job Summary:The successful candidate will be responsible for providing exceptional customer service, coordinating logistics operations, and supporting sales teams in delivering outstanding...

Job DescriptionWe are seeking a Senior Customer Services Manager to lead our team in delivering exceptional customer experiences.Main Responsibilities:Develop and implement effective training programs to enhance the skills of our customer service representatives.Manage daily operations, including coordinating with frontline staff and reviewing process...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

We are seeking an exceptional leader to join our team as a Customer Service Operations Manager at Crossings Executive Search.About the RoleThis is a challenging and rewarding opportunity for an experienced professional to take on a leadership role in managing customer service operations. As a key member of our team, you will be responsible for overseeing the...

TaiKang (Hong Kong) Preparatory Office invites applications for a seasoned Senior Customer Service Manager to lead our customer service teams in delivering exceptional experiences. We offer a competitive salary of HKD 180,000 - HKD 220,000 per annum, commensurate with experience.About the RoleWe are seeking an experienced professional to oversee the smooth...

Key Responsibilities: Assist Department Head to supervise the individual teams and lead to the teams to achieve the KPI as well as to drive initiatives to uplift operations efficiency and customer experience Monitor and supervise our hotline and counter services teams to provide quality services to our internal and external customers and ensure the smooth...

Job Responsibilities Lead the Customer Service Team in ensuring efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter, and Luggage Services. Monitor the grooming and performance of Customer Services team, contract casual staff, and service providers. Handle customer...

Job DescriptionA Career with Hang Seng BankHang Seng is committed to service excellence, offering a dynamic working environment and competitive compensation packages. Our people are our most important asset and play a vital role in enhancing our performance for customers and providing best-in-class products and services.About the RoleWe seek a high-calibre...

Job Summary:As a Customer Service Manager at Bank Of China (Hong Kong) Limited, you will be responsible for handling customer complaints and feedback in a timely and professional manner. Your primary goal will be to resolve issues to the satisfaction of our customers, while also ensuring that our bank's reputation is protected.Key...

Job DescriptionWe are seeking a Senior Customer Portfolio Manager to drive customer segment management and marketing promotion strategies at Bank Of China (Hong Kong) Limited.About the RoleDrive regular customer analytics for banking products and services, integrating customer and market insights to plan and strategize customer segment management and...

Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report special cases to management immediately; Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply customers in a timely manner; Propose resolutions...

Leading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

Senior Officer / Assistant Manager, Customer Services (Corporate Banking) Post Date 04/12/2024 Division Corporate Banking Department/Branch Marketing You will be responsible for providing administrative support to marketing teams related to customer service, handling deposit creation & rollover, account opening, conducting company searches, AML checking...

Select how often (in days) to receive an alert: Customer Service Manager Job Summary You will handle VIP CS cases for our SME segment. The ideal candidate will be responsible for managing customer service inquiries, ensuring a high level of client satisfaction, and resolving issues efficiently and professionally. Key Responsibilities: - Handle VIP customer...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...

On The Job You Will Support department head in developing programs and roadmaps pivoting a human center contact center for servicing customers and distributors. Review, design and execute changes to internal processes, eliminate redundant tasks and drive digital processes for the benefits of customer and staff experience. Recognize customer needs and...

Job Responsibilities Account Opening for Retail Banking Customers Report to Sales & Marketing Director; handle & grow Food Services customers Strong analytical and multitasking skills Qualifications Degree; solid sales experience in food or FMCG to food services customers in Hong Kong 5 days work; 12 days annual leave; medical insurance; work-life balance...

Job Overview:The Bank of China seeks a highly skilled and experienced Senior Banking Services Manager to join our Personal Banking and Wealth Management Department. This is an exciting opportunity for a professional with a passion for delivering exceptional customer service and driving business growth.About the Role:This role involves providing expert advice...