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Senior Manager

1 week ago

Hong Kong, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full time

Key Responsibilities:

  • Assist Department Head to supervise the individual teams and lead to the teams to achieve the KPI as well as to drive initiatives to uplift operations efficiency and customer experience
  • Monitor and supervise our hotline and counter services teams to provide quality services to our internal and external customers and ensure the smooth operations
  • Handle complaints and closely work with internal staff, agents and the Authorities
  • Review CS & PS procedures ensuring internal/external guidelines are standardized and updated
  • Organize and provide training to internal staff, business partners or agencies
  • Drive initiatives and Company strategic projects in order to meet business requirements, including but not limited to Company Campaigns, Digital Initiatives, Operation Efficiency Projects & Compliance or regulatory requirements
  • Responsible for business data analysis and make soundsable resolutions, prepare regular management and business reports

 

Requirements:

  • University Degree holders in Insurance, Business Administration, Management or related disciplines
  • Holder of FLMI or LOMA ACS or PCS qualification is preferred
  • Holder of IIQE (Paper I & III) qualifications
  • Minimum 10 years of customer services experience in Life Insurance Industry with at least 5 years in management level
  • Healthcare knowledge and general insurance concepts are essential
  • Self-motivated, independent, good team player, customer-oriented with excellent customer service and communication skills
  • Positive attitude, highly flexible, able to deliver outstanding results under challenging environment
  • Proficient in both spoken and written Chinese, English and Putonghua
  • Familiar in MS Word, Excel, PowerPoint and Chinese Word Processing