Customer Service Process Transformation, Senior Manager

At PERSOLKELLY Hong Kong Limited, we are seeking a skilled Transformational Process Enhancement Manager to drive process improvement initiatives and deliver financial results. About the RoleWe are looking for an experienced professional with a strong background in process improvement methodologies such as Lean Six Sigma or DMAIC. The ideal candidate will...

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team’s operation....

Senior Officer / Assistant Manager, Customer Services (Corporate Banking) Post Date 04/12/2024 Division Corporate Banking Department/Branch Marketing You will be responsible for providing administrative support to marketing teams related to customer service, handling deposit creation & rollover, account opening, conducting company searches, AML checking...

About DBS Bank (Hong Kong) LimitedAs a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help customers achieve their goals. Our comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, enables us to cater to our customers' needs at every stage of their...

We are seeking a highly motivated and experienced Digital Transformation Leader to join our team at Eames Consulting. As a key member of our organization, you will play a crucial role in driving digital transformation initiatives that enhance customer experience.About the RoleThe ideal candidate will have a strong background in customer journey design,...

Job OverviewWe are seeking a highly experienced Digital Transformation Leader to join our team at the Bank of China. This is an exceptional opportunity to leverage your expertise in artificial intelligence, process management, and data analytics to drive business growth and profitability.About the RoleThis key leadership position will be responsible for...

Department/Branch Loans & Credit Operations You will be responsible to assist team supervisor to support in relating to Retail Banking mortgage loan application processing and execute the checker role in daily operation. Main Responsibilities: Perform checking for mortgage loan applications including data capturing accuracy, loan documents/information...

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...

Senior Officer, Unsecured Lending Advisory Service Post Date 02/08/2024 Division Retail Banking Department/Branch Card Business & Unsecured Lending Reporting to Senior Manager, Unsecured Lending, you are supposed to meet and/or exceed personal loan acquisition sales and revenue targets by generating new businesses and provide customized solution to meet...

Company Overview:">HTK is a leading organization that aims to deliver innovative solutions and drive business growth through strategic transformation projects.">Salary: $120,000 per annum (based on industry standards and location)">Job Description:">The Transformation Specialist will play a crucial role in assisting the development and execution of...

About the RoleHang Seng Bank Limited is committed to service excellence and values its employees as its most important asset. We are seeking a high-calibre professional to join our department as a Senior Business Transformation Manager under the WPB Business Transformation and Management Team. Key ResponsibilitiesDrive the development of business and...

AIA International Limited: Drive Digital TransformationAs a Senior IT Transformation Specialist at AIA International Limited, you will play a crucial role in driving strategic and tactical initiatives under TDA Transformation. This position is responsible for identifying and initiating transformation programs that focus on improving our TDA operating...

About the RoleWe are seeking an experienced Transformation Director to lead strategic projects in our financial services sector.Key Responsibilities:Drive large-scale transformation projects from initiation to closure, ensuring timely delivery and within budget.Collaborate with stakeholders, including distribution, product, and investment operations teams,...

Job OverviewWe are seeking a high-caliber individual to fill the position of Senior Financial Services Manager. As a key member of our team, you will be responsible for leading the transformation of our Direct Banking Center and Customer Service Center services.ResponsibilitiesLead the intelligent transformation of Direct Banking Center / Customer Service...

About the RoleWe are seeking a skilled Senior Process Optimization Specialist to join our team based in Manchester, UK.This is a fantastic opportunity to leverage your expertise in process engineering and asset optimization to drive business growth and improve efficiency.You will work closely with our operations team to develop innovative practical and...

Job DescriptionWe are seeking a Senior Customer Services Manager to lead our team in delivering exceptional customer experiences.Main Responsibilities:Develop and implement effective training programs to enhance the skills of our customer service representatives.Manage daily operations, including coordinating with frontline staff and reviewing process...

Hang Seng Bank Limited - Senior Business Transformation ManagerA highly esteemed and challenging role awaits a seasoned professional at Hang Seng Bank Limited, a leading financial institution in Hong Kong. As a Senior Business Transformation Manager, you will be responsible for driving business growth through strategic transformation initiatives.Job...

Job Summary:We are seeking a Senior Agile Transformation Lead to drive our organization's agile transformation. The successful candidate will lead and mentor a team of agile coaches and scrum masters, developing best practices for agile processes and frameworks.

Job Title: Customer Service Senior CoordinatorWe are seeking a skilled and experienced Customer Service Senior Coordinator to join our team at E-job Agency Limited. Job Summary:The successful candidate will be responsible for providing exceptional customer service, coordinating logistics operations, and supporting sales teams in delivering outstanding...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...