Senior Manager, Digital Customer Onboarding and Transformation

3 days ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
About DBS Bank (Hong Kong) Limited

As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help customers achieve their goals. Our comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, enables us to cater to our customers' needs at every stage of their lives.

We are seeking a skilled Senior Manager, Digital Customer Onboarding and Transformation to join our team. In this role, you will be responsible for driving the bank's digital transformation initiatives and enhancing the customer onboarding experience. You will work closely with key stakeholders to define a cohesive vision and establish clear technology delivery roadmaps. Your primary goal will be to ensure effective project governance and seamless integration of all business functions to achieve operational readiness and successful delivery of business outcomes.

The ideal candidate will have a strong background in OCR/ eIDV Onboarding, Martech, Data Analytics, e-commerce, or equivalent. With at least 8 years of relevant working experience, you will possess excellent communication, negotiation, and interpersonal skills. You should also be able to work in a fast-paced environment, adapt to changes, and deliver consistent performance in high-pressure situations independently. Additionally, you will have strong analytical and problem-solving skills, with the ability to translate business problems into digital requirements. Experience in driving onboarding and/or digital projects, including identifying opportunities, developing business cases, and managing project execution, is highly desirable.

Key Responsibilities:
  • Onboarding Technology Manager: Collaborate with regional and local business stakeholders to define a cohesive vision and establish clear delivery roadmaps for Digital Customer Onboarding product.
  • Translate business strategies and operational designs into actionable deliverables and digital activities.
  • Coordinate the End-to-End digital customer lifecycle roadmap, from onboarding, fund in, up-sell/ cross sell, anti-attribution journey, address business impacts, and maintain stakeholder focus on agreed outcomes.
  • Drive innovative solutions, including digital transformation and new technology adoption & manage project metrics, risk factors, issues, and dependencies.
  • Ensure compliance with project governance framework and regulatory requirements.
  • Identify and monitor critical interdependencies across projects, create synergy and uplift efficiency.
  • Ensure seamless integration of business functions to achieve O2O operational readiness and successful delivery.
  • Key designer of business control tower to monitor product performance, identify and resolve issues, and implement continuous improvements to enhance user experience and productivity.
  • Prepare business cases to justify new digital investments.

Salary Estimate:
$160,000 - $200,000 per annum, depending on experience.

Benefits:
We offer a competitive salary and benefits package, as well as the opportunity to work in a dynamic environment that supports your development and recognizes your achievements.

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