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Strategic Business Transformation Lead
2 months ago
Hang Seng Bank Limited is committed to service excellence and values its employees as its most important asset. We are seeking a high-calibre professional to join our department as a Senior Business Transformation Manager under the WPB Business Transformation and Management Team.
Key Responsibilities
- Drive the development of business and transformation strategies to achieve the Group's and Bank's business goals.
- Coordinate and drive cross-WPB transformation programmes/initiatives, from strategies/initiatives formation to implementation and commercialization.
- Provide PMO support to monitor, manage, and govern the WPB strategy and transformation programmes/initiatives.
- Identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency, and effectiveness.
- Assist the Head of WPB Transformation & Management to build a team with strong business sense and transformation/consultancy skills.
Requirements
- University Graduate in Business Administration, Banking, Finance, Accounting, or related discipline.
- Seasoned financial services professional with at least 8 years' experience in WPB business, preferably with strategy development, process transformation/consultancy experience.
- Proven record of effective project and program management, including project planning and decision making, identifying priorities, enforcing program governance, managing resources, management reporting, and bringing a wide range of projects to successful completion.
- Agile knowledge and adoption experience an advantage.
- Experience of managing project teams from different business stakeholders and support teams at different levels.
- Strong problem-solving skills with conceptual and analytical capabilities to deal with ambiguities.
- Acute sense of business direction and thorough knowledge of WPB business to make good judgments in cross-WPB transformation initiatives.
- Keep abreast of market developments and business trends to explore new business opportunities.
- Excellent leadership, communication, influencing, planning, and organizing skills.
- High proficiency in English, Chinese, and Putonghua.
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
How to Apply
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