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Strategic Business Transformation Lead

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
About the Role

Hang Seng Bank Limited is committed to service excellence and values its employees as its most important asset. We are seeking a high-calibre professional to join our department as a Senior Business Transformation Manager under the WPB Business Transformation and Management Team.

Key Responsibilities
  • Drive the development of business and transformation strategies to achieve the Group's and Bank's business goals.
  • Coordinate and drive cross-WPB transformation programmes/initiatives, from strategies/initiatives formation to implementation and commercialization.
  • Provide PMO support to monitor, manage, and govern the WPB strategy and transformation programmes/initiatives.
  • Identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency, and effectiveness.
  • Assist the Head of WPB Transformation & Management to build a team with strong business sense and transformation/consultancy skills.

Requirements
  • University Graduate in Business Administration, Banking, Finance, Accounting, or related discipline.
  • Seasoned financial services professional with at least 8 years' experience in WPB business, preferably with strategy development, process transformation/consultancy experience.
  • Proven record of effective project and program management, including project planning and decision making, identifying priorities, enforcing program governance, managing resources, management reporting, and bringing a wide range of projects to successful completion.
  • Agile knowledge and adoption experience an advantage.
  • Experience of managing project teams from different business stakeholders and support teams at different levels.
  • Strong problem-solving skills with conceptual and analytical capabilities to deal with ambiguities.
  • Acute sense of business direction and thorough knowledge of WPB business to make good judgments in cross-WPB transformation initiatives.
  • Keep abreast of market developments and business trends to explore new business opportunities.
  • Excellent leadership, communication, influencing, planning, and organizing skills.
  • High proficiency in English, Chinese, and Putonghua.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

How to Apply
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.