Manager/Senior Manager
2 months ago
Key Responsibilities:
- Assist Department Head to supervise the individual teams and lead to the teams to achieve the KPI as well as to drive initiatives to uplift operations efficiency and customer experience
- Monitor and supervise our hotline and counter services teams to provide quality services to our internal and external customers and ensure the smooth operations
- Handle complaints and closely work with internal staff, agents and the Authorities
- Review CS & PS procedures ensuring internal/external guidelines are standardized and updated
- Organize and provide training to internal staff, business partners or agencies
- Drive initiatives and Company strategic projects in order to meet business requirements, including but not limited to Company Campaigns, Digital Initiatives, Operation Efficiency Projects & Compliance or regulatory requirements
- Responsible for business data analysis and making sounds able resolutions, prepare regular management and business reports
Requirements:
- University Degree holders in Insurance, Business Administration, Management or related disciplines
- Holder of FLMI or LOMA ACS or PCS qualification is preferred
- Holder of IIQE (Paper I & III) qualifications
- Minimum 10 years of customer services experience in Life Insurance Industry with at least 5 years in management level
- Healthcare knowledge and general insurance concepts are essential
- Self-motivated, independent, good team player, customer-oriented with excellent customer service and communication skills
- Positive attitude, highly flexible, able to deliver outstanding results under challenging environment
- Proficient in both spoken and written Chinese, English and Putonghua
- Familiar in MS Word, Excel, PowerPoint and Chinese Word Processing
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