Partner Success Executive

3 days ago

Hong Kong, Central and Western District, Hong Kong SAR China DELIVEROO Full time
Our restaurant technology products and commercial services provide our portfolio of +100,000 restaurant partners globally a path to long term growth: a key part of our mission to become the definitive food company. We are looking for someone to help our restaurant partners with their day to day inquiries as a part of our Partner Service team. This is a junior role, the primary focus is in administration duties and menus creation. You will be responsible to answer inquiries by our restaurant partners over the phone and through email. This is a role for a motivated, self-starter who is looking for a job that has career advancement opportunities.Key Responsibilities
  • Provide the best-in-class onboarding and partner experiences in every stage.
  • Assist our restaurant partners by answering their enquiries through the hotline and email in a professional manner.
  • Online menu entry - Create and amend menus for our restaurant partners in an efficient manner.
  • Ensure data accuracy when maintaining restaurant records and escalate promptly when needed.
  • Identify and escalate priority issues, reporting to high-level management.
  • Proactively provide feedback/suggestions to team leads to help improve our restaurant experience.
  • Work closely with team and team leads to ensure individual requirements and expectations are met.
  • Experience in a high call volume environment.
  • Entail a 5-day rotation shift schedule, from 9:00 AM to 6:00 PM, Monday to Sunday.
Qualifications
  • Excellent skills in English and Cantonese, proficiency in English and Chinese word-processing.
  • Ability to use multiple systems and multitask in a fast-paced environment.
  • Ability to quickly assess a situation and problem-solve to point of resolution.
  • Cheerful personality, good team player and ability to work under pressure in a fast-paced environment.
  • Required customer service experience.
Why Deliveroo?

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing scaleups around.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.

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