Senior Relationship Manager

2 weeks ago

Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full time
Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Global Banking Division - Relationship Management Department

Hang Seng's Global Banking business provides a broad spectrum of financing solutions to large corporations and financial institutions. As a strategic financial partner to corporate customers, Hang Seng offers a comprehensive range of products and services including bilateral and syndication loans, project financing, property development financing, property investment loans, working capital financing, trade financing, cash management and treasury products. Our experienced and knowledgeable professionals understand the specific requirements of our customers and are committed to providing tailor-made financial packages in their best interests.

We are currently seeking a high caliber professional to join our department as Senior Relationship Manager (Team Head).

Principal responsibilities
  • Assist the Head of Relationship Management Department including but not limited to strategies implementation in relation to the assets and liabilities matters as well as on achievement of the assigned departmental business targets;
  • To be both an independent contributor and, as the case may be, a people manager for a cluster of Relationship Manager / Relationship Support Officer and to provide coaching and guidance to them on both marketing and credit capabilities;
  • Establish and maintain close customer contacts and mutual understanding to flourish relationship, deliver excellent services and acquire updated information on customers' business/financing needs;
  • Structure credit facilities and prepare credit proposals in a timely and professional manner, under the constraints of credit / lending policies;
  • Negotiate with clients on facility terms in order achieve thorough understanding of their businesses, financing requirements and market conditions;
  • Improve the loan portfolio mix and maintain the loan assets at quality level by conducting credit assessment of customers' financing requests in a professional manner; monitoring credit risk regularly; and taking necessary actions promptly and appropriately;
  • Expand customer base in order to increase the Bank's market share in the segment;
  • Prepare facility documentation according to credit approvals and market standards;
  • Manage operational risks, including identification, assessment, mitigation and controls;
  • Carry out sales and marketing of non-lending banking products with an objective to maximize the Bank's profitability
Requirements
  • University degree in Business Management, Banking, Finance, related discipline or other relevant qualifications;
  • Minimum of 8 years' experience in credit analysis, sales and marketing, and customer relationship management;
  • Strong sales and customer service orientation, with self-motivation and ability to work under pressure;
  • Sound communication, interpersonal and analytical skills;
  • Resilient, capable of working responsibly in a dynamic environment;
  • Proficiently in English and Chinese. Fluency in Putonghua is a must;
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
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