Customer Success Manager, APAC
1 week ago
About Us
Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world's largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek's 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.
Your Impact
Develop and implement new tiering systems for both existing and new projects in the BUILD program.
Ensure startups are strategically positioned for success in the decentralized world.
Conduct comprehensive resource planning for the BUILD technical program objectives and growth plans.
Collaborate with internal teams to define and align OKRs (Objectives and Key Results) for the BUILD program in 2025.
Establish measurable and achievable goals to drive program success.
Develop a comprehensive success strategy for the program, including effective offboarding processes and the creation of an alumni network.
Foster long-term relationships with successful startups post-signature.
Requirements
Fluent in Mandarin and English.
Strong understanding of traditional financial markets & financial products, and their interplay with blockchain technology. This includes RWAs and DeFi.
A proactive problem-solving mindset to address challenges and roadblocks in partnership development and integration.
Excellent communication, negotiation, and interpersonal skills to effectively manage complex relationships and collaborations.
Ability to adapt and thrive in a fast-paced, evolving industry, staying updated on industry trends and regulatory changes.
Acute ability to work cross-functionally, facilitating information flow between the market and internal departments.
Proven track record in creating and executing strategic account plans.
Preferred Qualifications
Have an extensive network of relationships across financial institutions.
Experience working with digital assets and/or inside a leading financial services provider.
Innovative mindset with a history of proposing and implementing creative solutions.
All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).
Commitment to Equal Opportunity
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances.
Global Data Privacy Notice for Job Candidates and Applicants
Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy.
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