Client Experience Manager APAC
6 days ago
Client Experience Manager APAC Job Summary
\Our team at Global Executive Consultants Ltd. is looking for an experienced Client Experience Manager APAC to develop and execute clienteling strategies and activities.
The successful candidate will be responsible for overseeing the development of CRM databases and marketing requirements.
Major Responsibilities:
\- \
- Develop and implement strategic plans for customer acquisition, retention, and activation programs.\
- Establish and manage CRM operations, procedures, and system issues.\
- Review and control expenses according to established budget guidelines.\
- Lead stakeholder meetings and communicate campaign progress.\
- Develop and maintain strong relationships with clients.\
Essential Skills and Qualifications:
\- \
- University degree in Marketing, Commerce, or related discipline.\
- Minimum 8 years of experience in comparable retail role.\
- Strong understanding of luxury products universe and client service principles.\
- Superior communication and presentation skills.\
- Leadership ability to develop and train others.\
- Proficiency in Microsoft Office and strong command of English language.\
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