Customer Success Program Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

We're looking for a skilled Customer Success professional to join our team as a Senior Customer Success Manager. In this role, you'll work closely with sales partners to ensure our customers achieve significant returns on investment (ROI) and drive business success with our Hiring Solutions.

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About the Role

You'll be responsible for partnering with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions. The ideal candidate will have a strong knowledge of the Customer Success Industry and Talent experience, as well as excellent communication and project management skills.

  • Responsibilities Include:
  • Partner with internal teams to drive overall customer adoption and enhance customer success
  • Align with customers' business objectives and goals to build measurable success plans
  • Develop and help customers drive change management principles and processes
  • Manage and execute projects geared to drive adoption of new products and services
  • Share relevant data and insights to impact customers and tie back to their success drivers


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