Customers Success Manager, Hong Kong

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Regnology Group GmbH Full time
What you'll do

As a Customer Success Manager, you will be focused on driving customer loyalty, retention, and growth. This is done by creating visibility of our customer experience across the Regnology client 'customer journey' using a combination of KPIs, customer feedback such as NPS and insights which will be combined to track the 'health score' of each client account. You will act as client advocate, gathering and maintaining data about clients, various cycles that impact their business and facilitate data-driven actions and decisions.

Your key accountabilities are:
  • Building strong and long-lasting relationships with your customers, owning the relationship through proactive and reactive engagements.
  • Understanding the customer experience with our products and services, effectively feeding back to enable iterative improvements as well as immediate points of correction.
  • Deliver to the customer through a designed standard framework, carrying out a 'Service Review' at regular intervals presenting customers with information you have compiled.
  • Through analysis of metrics and KPIs in place, form a Customer Success plan that is fitting to the customers' needs. This plan will remove/mitigate problems, in turn consistently improving their experience.
  • Customer advocacy, act as a spokesperson on behalf of the customer. Working through difficult situations via transparency and partnership, protecting the reputation of Regnology.
  • Deliver on KPIs assigned to you from the CCO, these KPIs underpin the operation and allow us to provide a standard experience to customers.
  • In the event of a Major Incident, work in a collegial manner with the team to drive positive outcomes, ensuring they are communicated to in a satisfactory manner and taking ownership of communications as required.
Why we should decide on you
  • Preferred experience working in a mid-level Customer Success role in the software industry.
  • You are based in Hong Kong .
  • Fluency in English and Cantonese is a requirement.
  • Experience working in a matrix organization, maintaining awareness of the work of others for your customer and the working practices to interact and escalate when required.
  • Confident communicator with an ability to take command.
  • A past proven ability to work in situations of ambiguity, working with the information at hand to create a clearer path forward for all.
  • Mindset of troubleshooting, experience in problem-solving. Knowing how to narrow an issue and provide clear information on what a problem is will allow others to assist, make decisions and resolve.
  • A strong application user with the ability to create documents and output data into meaningful information for our customers.
Why you should decide on us
  • Let's grow together, join our market-leading SaaS company – our agile character and culture of innovation enables you to design our future.
  • We provide you with the opportunity to take on responsibility and participate in international projects.
  • In addition to our buddy program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
  • Our internal mobility initiative encourages colleagues to transfer cross-functionally to gain experience and promotes knowledge sharing.
  • We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
  • Together we're better - meet your colleagues at our numerous team events.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview

Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.

Are you interested? Apply now

Role ID: CS_2025_18MA

#J-18808-Ljbffr

  • Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Conrad Hong Kong Full time

    Are you looking for a challenging and rewarding career opportunity? Look no further than Conrad Hong Kong! We offer a range of exciting positions across different departments, including Front Office, Housekeeping, Engineering, and Commercial.In this role, you will have the chance to work with a talented team of professionals who are dedicated to providing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Reading Full time

    Job Overview:We are seeking a skilled Customer Service Executive to provide exceptional support to clients in the Hong Kong market. As a key member of our team, you will be responsible for delivering top-notch customer experiences while ensuring efficient issue resolution.Key Responsibilities:Provide high-quality customer service to clients across the Hong...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fuzor (Kalloc Studios) Full time

    Fuzor (Kalloc Studios) is a global leader in cutting-edge software solutions for the Architecture, Engineering, and Construction (AEC) industry. We are seeking a highly motivated Customer Success Representative to join our forward-thinking team in Hong Kong.About the Role:We are looking for a passionate individual who will develop and maintain strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Full time

    About UsHong Kong Airlines is a leading airline in Asia, offering a range of international flights to destinations around the world.Our CultureWe value teamwork, innovation, and customer satisfaction, and we are committed to providing our passengers with a safe and enjoyable flying experience.The RoleThis is an exciting opportunity for a talented and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential Hong Kong Limited Full time

    About the Role:We are seeking a highly skilled Life Insurance Underwriting Manager to join our team at Prudential Hong Kong Limited. As a key member of our underwriting team, you will be responsible for underwriting and reviewing proposals, as well as providing coaching and guidance to underwriters.Key Skills and Qualifications:Extensive experience in life...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential Hong Kong Limited Full time

    As a key member of the Correspondence Team at Prudential Hong Kong Limited, you will play a vital role in handling customer written enquiries and driving continuous improvements in customer experience.The successful candidate will be primarily responsible for handling customer written enquiries and driving continuous improvements of customer experience. Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    We're looking for a skilled Customer Success professional to join our team as a Senior Customer Success Manager. In this role, you'll work closely with sales partners to ensure our customers achieve significant returns on investment (ROI) and drive business success with our Hiring Solutions.">About the RoleYou'll be responsible for partnering with various...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sleek Full time

    What can you expect from working with us Be bold. Collaborative atmosphere Kindness, one of our core values, shows in our daily work and words. We collaborate to identify the best solutions for our customers. Fast paced environment This doesn't mean working long hours. Less can be more; we believe in working efficiently and effectively, and having work-life...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong University Full time

    Appointment Details:The Department of Anaesthesiology, School of Clinical Medicine at the Hong Kong University invites applications for tenure-track clinical professor/clinical associate professor/clinical assistant professor positions. Successful candidates will contribute to the department's mission in education, research, and patient care.Role...


  • Hong Kong, Central and Western District, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full time

    Company Overview:TaiKang (Hong Kong) Preparatory Office is a renowned organization seeking an exceptional individual to fill the role of Compensation and Performance Manager. This position offers a unique opportunity for growth and development in a fast-paced environment.Salary:The compensation package is highly competitive, reflecting the company's...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full time

    Global Sales and Partnerships ExecutiveJob: SALES Schedule: FULL_TIME The successful candidate will be responsible for expanding sales and partnerships in the Hong Kong market, focusing on the school adoption segment. This role requires strong communication skills, relationship-building abilities, and a deep understanding of customer needs.At Pearson, we...


  • Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    Transformative Role in Customer SuccessThe Senior Customer Success Manager plays a pivotal role in driving the growth and success of LinkedIn's customers. This position requires a skilled professional to partner closely with assigned sales partners, ensuring that customers achieve significant returns on investment (ROI) and drive business success with their...


  • Hong Kong, Central and Western District, Hong Kong SAR China TransUnion Full time

    About the Role: We are seeking a highly skilled and experienced professional to join our Member Engagement and Support team as a Customer Success Manager. This role will be responsible for providing excellent customer support, ensuring client satisfaction, and collaborating with other departments to deliver a seamless member experience. About Us: TransUnion...


  • Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational...


  • Hong Kong, Central and Western District, Hong Kong SAR China OceanBase Full time

    Hong Kong Territory Manager OpportunityOceanBase is seeking an exceptional sales professional to serve as our Hong Kong Territory Manager. As a vital member of our team, you will be responsible for driving revenue growth and expanding our customer base in the region.Key AccountabilitiesDevelop and execute a strategic sales plan to achieve monthly/quarterly...


  • Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    Company Overview">At LinkedIn, we're committed to empowering professionals and helping businesses succeed. Our platform provides unparalleled opportunities for networking, skill-building, and economic growth.">Job Description">We're seeking a Senior Customer Success Manager (CSM) to partner with our sales teams and ensure our customers achieve significant...


  • Hong Kong, Central and Western District, Hong Kong SAR China Conrad Hong Kong Full time

    At Conrad Hong Kong, we believe that our employees are the key to our success. That's why we offer a wide range of benefits and opportunities to support their professional development and well-being.We are currently seeking highly motivated and talented individuals to join our team in various departments, including Food and Beverage, Kitchen, Commercial,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Conrad Hong Kong Full time

    Welcome to Conrad Hong Kong, a luxurious hotel that sets the standard for excellence in hospitality. We are committed to providing our guests with an unforgettable experience, and we need talented individuals like you to help us achieve this goal.As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, where...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionThe Bank Of China (Hong Kong) Limited seeks a highly skilled Strategic Customer Portfolio Manager to champion the provision of one-stop personal banking services at our branches.Foster and develop long-term banking relationships with customers, identifying their needs for financial services and mapping relevant products to meet those...