Senior Travel Retail Manager, Asia

2 days ago

Hong Kong Island, Hong Kong SAR China Hermès Full time

The Senior Travel Retail Manager acts as a driving force for the Travel Retail business development and management for direct stores for the region and is responsible for leading Retail and Service Support teams. S/He animates the distribution network with the objective of increasing sales and customer service quality, enhancing store operations while nurturing Hermès' values.

Main Responsibilities

Retail Management

  • Support the Travel Retail Director in defining the Travel Retail vision and strategies and lead the retail and service support teams with guidance to convert the vision into achievable goals.
  • Define precise objectives and retail KPIs for the team and monitor progress throughout the year.
  • Lead the teams' service excellence effort, allowing customers to discover our creations in the best possible environment.
  • Conduct regular meetings with the Store Managers to unite the whole network around a common vision, encouraging exchanges of best practices and ensuring consistency.
  • Structure the organization of retail activity and allocate responsibilities.
  • Collaborate with related departments to ensure the quality of the aesthetic aspects of our retail stores.
  • Support negotiations with landlords (location, contractual terms), submit and obtain necessary internal approvals (Head Office) and support the construction phases in the respect of the project planning and Capex.
  • Collaborate with Customer Experience team in animating the store.

Sales and Budget Planning and Management

  • Plan and set the annual budget, re-estimate and B+2 for both sales and expenses in collaboration with the Finance team.
  • Elaborate with each Store Manager, targets of sales turnover, product mix, stock for which an annual commitment is set within the budget framework.
  • Design and monitor weekly/monthly KPIs, and implement data-driven, efficient and agile commercial strategies to reach these targets.
  • Define the retail strategy in line with the global Travel Retail strategy, ensuring stock optimization throughout all distribution channels.

Buying

  • Plan and set the OTB, product mix and inventory level for Podium and Preview Buy in collaboration with Merchandising team.
  • Participate to the Podium buying (including podium and preview in France several times a year, if applicable).

Human Resources

  • Build a talented team by recruiting, developing, and retaining high-quality staff helping them to reach their full potential.
  • Collaborate with HR and Store Managers to anticipate the needs in recruitment, training, mobility, talent management, compensation policy and disciplinary issues.
  • Maintain synergy, a cohesive and cooperative work environment through team building and motivation.
  • Execute Annual Staff Sales for Midpac region with collaboration with the HR team and local retail team.
  • Establish and maintain positive relationships with Retail Partners and landlords.

Profile

  • Tertiary educated with at least 10 years of relevant management experience in high-end fashion, luxury industry, candidate with experience in working with retail partner would be preferred.
  • Able to manage team remotely, regional experience will be appreciated.
  • Result oriented and with hands-on store and operations management experience.
  • Solid interpersonal and communication skills.
  • Ability to drive performance and inspire growth in a fast-changing environment.
  • Customer-centric with good business acumen and solid analytical skills.
  • Very good planning and organization skills with attention to details and quality.
  • Excellent spoken and written English and Cantonese/Mandarin. French is a plus.
  • Hands-on computer knowledge of MS office.
  • Frequent travel.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail Luxury Goods and Jewelry and Retail

#J-18808-Ljbffr

  • Retail Customer Support Expert

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full time

    POLA ORBIS Travel Retail Limited, a leading retailer of luxury goods and jewelry, is seeking a highly skilled Retail Customer Support Expert to join their team. As a key member of the customer service department, this individual will be responsible for processing orders, managing shipment schedules, and addressing inquiries related to shipments and product...

  • Travel Industry Expert

    2 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Miki Travel Asia Full time

    Role DescriptionMiki Travel Asia seeks a skilled Business Analyst to drive business transformation and process improvement across the organization. As a key member of the Global IT team, this individual will collaborate with stakeholders to identify business needs, develop strategic solutions, and implement changes that enhance operational efficiency and...

  • Asia Retail Development Director

    2 days ago

    Hong Kong Island, Hong Kong SAR China Hermès Full time

    We are looking for a highly motivated and experienced Asia Retail Development Director to join our team. The successful candidate will be responsible for driving business growth and managing high-performing teams.Main ResponsibilitiesSupport the Travel Retail Director in defining the Travel Retail vision and strategies, guiding the retail and service support...

  • Travel Retail Business Lead

    2 days ago

    Hong Kong Island, Hong Kong SAR China Hermès Full time

    We are seeking an experienced Luxury Retail Manager to join our team as a Senior Retail Executive. The ideal candidate will have a proven track record of driving business growth and managing high-performing teams.Main ResponsibilitiesDevelop and execute retail strategies aligned with global Travel Retail objectives, ensuring stock optimization throughout all...

  • Area Manager for Travel Retail in Asia Pacific

    5 days ago

    Hong Kong Island, Hong Kong SAR China ConnectedGroup Full time

    Job OverviewThe successful candidate will be responsible for leading the Area Sales Team in Greater China to drive business growth and maximize sales. This role involves developing strategic relationships with travel retail operators, managing P&L, recruiting and team development, protecting brand image, and driving operational excellence at POS level.Key...

  • Travel Retail Trainer

    2 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Charlotte Tilbury Beauty Full time

    Role Overview:We are seeking a highly motivated and ambitious individual to join our Global Travel Retail team as a Travel Retail Trainer. The successful candidate will be responsible for driving the engagement and training of the Travel Retail Team in our stores & airports.The role involves acting as the ultimate brand ambassador, bringing Charlotte's...

  • Travel Retail

    6 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shiseido Full time

    Shiseido Travel Retail specializes in Duty-Free distribution (Airports, Downtown Stores). This role involves collaborating with internal and external stakeholders, including Brand holders, regional teams, and vendors in a fast-paced environment. Reporting to the Area Sales Manager, the Commercial Executive acts as an interface between the Area Sales...

  • Retail Business Head for Asia Pacific

    6 days ago

    Hong Kong Island, Hong Kong SAR China APM Monaco Full time

    About the PositionThis is an exceptional opportunity to join APM Monaco as the Head of Retail, APAC. As a key member of the leadership team, you will be responsible for driving the growth and success of our retail business in the Asia Pacific region.Main Responsibilities:Lead a team of Area Managers to deliver excellent retail results.Develop and execute...

  • Customer Service

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full time

    Get AI-powered advice on this job and more exclusive features. POLA ORBIS Travel Retail Limited was established in 2021 to manage the group's travel retail business. Based in Hong Kong, the company operates the Group's brands, POLA, Jurlique, and THREE, in duty-free channels in Mainland China and other Asian countries. The role involves processing orders,...

  • Travel Retail Business Development Manager

    2 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    Business Development OpportunityWe are seeking a skilled and experienced Travel Retail Business Development Manager to join our team in Greater China. The successful candidate will have a strong background in business development, with excellent negotiation skills and a keen understanding of the Chinese business culture.Key Responsibilities:Develop and...

  • Hermès Senior Retail Executive

    2 days ago

    Hong Kong Island, Hong Kong SAR China Hermès Full time

    Hermès is seeking a seasoned Senior Retail Executive to lead our Travel Retail business in Asia. The ideal candidate will have a strong background in retail management and a proven ability to drive business results.Main ResponsibilitiesBuild a talented team by recruiting, developing, and retaining high-quality staff, helping them to reach their full...

  • Luxury Retail Manager

    2 days ago

    Hong Kong Island, Hong Kong SAR China Hermès Full time

    The successful candidate will act as a driving force for the Travel Retail business development and management for direct stores in Asia. As a key member of the team, you will be responsible for leading Retail and Service Support teams to achieve business objectives.Main ResponsibilitiesSupport the Travel Retail Director in defining the Travel Retail vision...

  • Trainer, Travel Retail Hong Kong

    6 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Charlotte Tilbury Beauty Full time

    3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Role We're looking for an ambitious and energetic Trainer/Training Manager to join our fabulous, newly appointed Global Travel Retail team. The successful candidate will be helping to drive the engagement and training of the Travel Retail Team in...

  • Senior Merchandise Planner

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Charterhouse Asia Full time

    About the RoleWe are seeking a Senior Merchandise Planner - Retail to join our team at Charterhouse Asia. This role involves leading the OTB process, overseeing portfolios, and developing connections with vendors.Lead the OTB process in partnership with the Merchandise Planning team to ensure timely and accurate purchasing decisions that meet sales and...

  • Retail Media Business Development

    6 days ago

    Hong Kong Island, Hong Kong SAR China DFI Retail Group Full time

    Role OverviewDFI Retail Group is looking for a Senior Sales Manager to join our team. As a Senior Sales Manager, you will lead and run the sales team, define and execute sales strategies, and drive media revenue growth.The ideal candidate will have a strong understanding of the retail media landscape and market dynamics in Hong Kong, including expertise in...

  • Customer Service Representative

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full time

    POLA ORBIS Travel Retail Limited, a leading travel retail company based in Hong Kong, is seeking a skilled Customer Service Representative to join their team. As a key member of the customer service department, this individual will be responsible for processing orders, coordinating with customers and brand partners, managing shipment schedules, and...

  • Hotel Reservations Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Miki Travel Asia Full time

    Company OverviewMiki Travel Asia is a renowned travel company that offers exceptional services to its clients. Our team of experts works diligently to ensure seamless travel experiences.

  • Technology Service Manager

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Miki Travel Asia Full time

    Miki Travel Asia is looking for an innovative and results-driven IT Solutions Professional to lead our Global IT initiatives. In this role, you will work collaboratively with internal stakeholders to identify business opportunities and develop strategic solutions to drive business growth.Your responsibilities will include gathering and documenting business...

  • IT Solutions Specialist

    5 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Miki Travel Asia Full time

    Job DescriptionThe Business Analyst will play a key role in driving business change and improvement within Miki Travel Asia. This involves working closely with stakeholders to gather and document business requirements, translate these into detailed system requirements and technical design specifications, and investigate, model, define, refine, and document...

  • Cloud Architecture Manager

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Corporate Travel Management (CTM) Asia Full time

    About CTM AsiaAs a leading provider of corporate travel management solutions, CTM Asia delivers a return on investment to our customers through our innovative and cost-effective services.We have a strong presence in Asia, with our head office in Hong Kong serving as a hub for our regional operations.Our company culture is built on delivering exceptional...