Luxury Retail Manager

5 days ago


Hong Kong Island, Hong Kong SAR China Hermès Full time

The successful candidate will act as a driving force for the Travel Retail business development and management for direct stores in Asia. As a key member of the team, you will be responsible for leading Retail and Service Support teams to achieve business objectives.

Main Responsibilities

  • Support the Travel Retail Director in defining the Travel Retail vision and strategies, guiding the retail and service support teams to convert the vision into achievable goals.
  • Define precise objectives and retail KPIs for the team and monitor progress throughout the year.
  • Lead the teams' service excellence effort, enabling customers to discover our creations in the best possible environment.
  • Conduct regular meetings with Store Managers to unite the whole network around a common vision, encouraging exchanges of best practices and ensuring consistency.
  • Structure the organization of retail activity and allocate responsibilities.
  • Collaborate with related departments to ensure the quality of aesthetic aspects of our retail stores.
  • Support negotiations with landlords, submit necessary internal approvals, and support construction phases in respect of project planning and Capex.
  • Collaborate with Customer Experience team to animate the store.
Key Qualifications

Tertiary educated with at least 10 years of relevant management experience in high-end fashion or luxury industry. Ability to manage team remotely, regional experience is appreciated.

Solid interpersonal and communication skills. Result-oriented and hands-on store and operations management experience. Excellent spoken and written English and Cantonese/Mandarin. French is a plus.


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