Luxury Retail Training Professional
6 days ago
Lane Crawford is an iconic luxury department store with a rich history spanning over 170 years. We are committed to delivering exceptional customer experiences and providing our teams with the skills and knowledge they need to succeed.
We are seeking a passionate Senior Retail Trainer/Assistant Retail Training Manager to join our Learning and Development team. As a key member of our team, you will be responsible for carrying out our Learning and Development initiatives across our retail locations in Hong Kong.
The successful candidate will have at least 3-5 years of experience in Training or Learning and Development, ideally within the luxury retail/retail sector. They will possess strong facilitation, classroom delivery, presentation, and storytelling abilities, coupled with problem-solving skills. Fluency in Cantonese, Mandarin, and English is required, as well as proficiency in Microsoft Office.
The role will involve conducting regular coaching and feedback sessions with frontline teams to continuously improve performance and service quality. The candidate will also support training curriculum design, succession planning, career path framework development, and other talent development initiatives. Additionally, they will participate in and coordinate various initiatives and programs, ensuring seamless execution.
Key Responsibilities:
- Conduct regular coaching and feedback sessions with frontline teams.
- Support training curriculum design and succession planning.
- Participate in and coordinate various initiatives and programs.
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