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Luxury Retail Customer Service Ambassador

1 week ago

Hong Kong Island, Hong Kong SAR China Projob21 Ltd. Full time

Luxury Retail Customer Service Ambassador

Job Description

We are seeking an experienced Luxury Retail Customer Service Ambassador to join our e-commerce and client services team in Shanghai. In this role, you will be responsible for delivering exceptional customer experiences and building strong relationships with VIP clients.

Key Responsibilities
  • Represent the luxury brand by providing exceptional customer service to VIP clients in the GBA markets
  • Respond to customer enquiries in a timely and professional manner
  • Work closely with colleagues to address customer complaints and concerns
  • Prepare and submit regular evaluation reports
  • Participate in ad hoc projects as required
Requirements
  • University degree with 3 years of experience in customer-facing roles
  • Excellent interpersonal and communication skills
  • Fluency in English and Cantonese
  • Ability to work effectively in a team environment