Luxury Retail Operations Director

3 days ago


Hong Kong Island, Hong Kong SAR China WilliamSELECT Full time

At WilliamSELECT, we are seeking a talented Retail Manager to oversee our Hong Kong and Macau market. As the ideal candidate, you will be responsible for leading our retail strategy, considering market trends and growth opportunities.

Key Responsibilities:
  • Developing and executing the retail strategy, allocating sales targets, and monitoring performance to exceed objectives.
  • Supervising Store Managers to create and implement effective store activity plans, setting KPIs, and providing coaching to drive sales excellence.
  • Managing landlord relationships, identifying expansion possibilities, and optimizing retail operations and reporting to ensure compliance.
Customer Relationship Management:
  • Defining and leading the execution of the retail CRM strategy and targets, ensuring consistently high levels of customer service across all stores.
  • Developing tools and activities to achieve CRM goals and gather customer feedback.
People Management & Development:
  • Overseeing retail team talent acquisition, training, and performance management, identifying training needs and providing coaching to the team.
  • Collaborating with HR on people-related initiatives.

The ideal candidate will have a minimum 9 years of retail experience, with at least 3 years in senior management, preferably in luxury with multi-store management experience.

Strong business acumen, logical thinking, and excellent communication skills are required. Proven organizational and leadership abilities, fluency in English and Chinese (Cantonese and Mandarin), and proficiency in MS Office and experience with retail management systems are essential.



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