Travel Retail Trainer

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Charlotte Tilbury Beauty Full time

Role Overview:

We are seeking a highly motivated and ambitious individual to join our Global Travel Retail team as a Travel Retail Trainer. The successful candidate will be responsible for driving the engagement and training of the Travel Retail Team in our stores & airports.

The role involves acting as the ultimate brand ambassador, bringing Charlotte's artistry, voice, and limitless approach to life with a commercially driven mindset. You will drive artistry training & development in our stores, upskilling our teams to be their very best selves every day for each of our customers they interact with.

You will constantly define and adapt the education & artistry approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service & artistry in stores through shop floor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.

Key Responsibilities:
  • Delivery of Training: Lead the effective and inspirational delivery of all defined training materials across Charlotte Tilbury Magic Experience service model and intermediate artistry development.
  • Full Curriculum Facilitation: Deliver full curriculum facilitation including induction, social and developmental training.
  • Operational Business Management: Manage operational business management & area education strategy.
  • New Launch NPD and Skincare Training: Deliver new launch NPD and skincare training.
  • Learning Management System: Monitor KPIs to measure the impact of training delivered, providing feedback, adapting training based on the feedback from the field team and Travel Retail Manager to ensure the continual improvement of the training provided and learning outcomes.
Requirements:
  • Experience: Proven experience working within the beauty industry. Candidates with more experience will be considered for the position of Training Manager, Travel Retail HK & SEA.
  • Coaching Skills: Proven experience in coaching to deliver high performance.
  • Communication Style: Clear, consistent and motivational communication style.
  • Presentation Skills: Excellent presentation skills and classroom delivery.
  • Commercial Awareness: Strong commercial awareness and understanding of how to build capability to drive growth.
  • Training Needs Identification: Able to identify training needs, learning outcomes and deliver content and coaching to meet these.
  • Interpersonal Skills: Strong interpersonal skills and a team-player.


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