Assistant Channel Operations Manager

6 months ago


Hong Kong, Hong Kong SAR China The Bank of East Asia Full time
Responsibilities
Respond to customer feedback in a timely fashion and follow through on our promises to customers without delay; Foster a customer-centric culture by treating everyone with dignity, respect and fairness, and ensuring each customer receives the best possible service; Liaise with other departments of the User Acceptance Test to provide an acceptance system enhancement / modification to implement for customer. Collect transaction details of channels processing for system enhancement or modification; Move toward increased personalization based on analytics to make the customer experience more seamless; Supervise the issuance of ATM cards/PINs; Monitor the daily Management of ATM; Check off-site ATM cash balancing; Handle/monitor misc. administrative/operation works related to ATM Management Support; Coach and motivate team members to contribute ideals on channel process development; Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity
Requirements
HKCEE/HKDSE or above, with 5 subjects, including Chinese, English and Mathematics, at Level 2/Attained/Grade E or above; Minimum of 3 years’ relevant experience: Sound knowledge of banking regulatory requirements; Good understanding of relevant bank policies and procedures; Independent, self-motivated, and detail-oriented; A team player with good communication skills and risk awareness; Good command of both spoken and written English and Chinese, fluent in Mandarin is preferable.


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