Assistant /Deputy Operation Manager (Branch)
3 months ago
Job No.: 498915
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Services
Responsibilities:
- Supervise and support counter service to ensure service quality and operating properly;
- Assist the branch managers to plan, execute and manage the counter services;
- Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
- Handle customer inquiries and complaints to provide quality customer services;
- Serve as the communication channel between the branch and other functional units;
- Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.
Requirements:
- Diploma holder or above, with qualification in HKSI preferred;
- At least 2 years relevant banking experience;
- Sound knowledge of banking operations and related policies;
- Strong communication and negotiation skills with good command of English and Chinese, including Putonghua;
- Ability to handle customer complaints.
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