Assistant /Deputy Operation Manager (Branch)

3 months ago


hong kong, Hong Kong SAR China Bank of China Full time
Assistant /Deputy Operation Manager (Branch)

Job No.: 498915
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Services

Responsibilities:

  • Supervise and support counter service to ensure service quality and operating properly;
  • Assist the branch managers to plan, execute and manage the counter services;
  • Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
  • Handle customer inquiries and complaints to provide quality customer services;
  • Serve as the communication channel between the branch and other functional units;
  • Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.

Requirements:

  • Diploma holder or above, with qualification in HKSI preferred;
  • At least 2 years relevant banking experience;
  • Sound knowledge of banking operations and related policies;
  • Strong communication and negotiation skills with good command of English and Chinese, including Putonghua;
  • Ability to handle customer complaints.
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