Assistant Manager, Customer Resolution Unit

6 months ago


Hong Kong, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager, Customer Service with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

You obsess about customers, listen, engage and act for their benefit 

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters 

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with:  

University graduate in business, finance, language studies or other relevant subjects

Good interpersonal and communication skills in verbal and written Chinese and English

Above 5 years’ solid experience in complaint handling, preferably in financial institutions

On the job you will:

Handle customer enquiries

Handle and resolve customer complaints in a professional manner

Conduct prompt and through investigations independently and render quality resolutions to customers

Manage to act within standard turnaround time and in compliance with company guidelines and regulatory requirements

Work with other departments for case resolutions and streamline the workflow to enhance customer experience

Prepare management reports

Handle ad hoc tasks and projects

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

 Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer



  • Hong Kong, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? ...


  • Hong Kong, Hong Kong SAR China Manulife Full time

    Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you?...


  • Hong Kong, Hong Kong SAR China Manulife Full time

    Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager, Customer Service with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? You obsess...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking an experienced Assistant Manager, Customer Resolution to join our team. As a key member of our Customer Resolution Unit, you will be responsible for handling customer enquiries and resolving complaints in a professional manner.Key ResponsibilitiesHandle customer enquiries and resolve complaints in a timely and professional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly skilled Customer Resolution Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our Customer Resolution Unit, you will be responsible for handling customer complaints in a professional manner, conducting thorough investigations, and rendering quality resolutions to customers.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    At Company 28 - Manulife (International) Limited, we are looking for an experienced Customer Resolution Manager to join our team. This role is responsible for handling customer complaints in a professional manner.About the RoleWe offer a competitive salary of $80,000 per annum, plus benefits packages that include flexible work policies and strong work-life...

  • Resolution Manager

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    Job Role: Assistant Manager, Customer ServiceWe Are Looking For:A university graduate in business, finance, language studies, or other relevant fields.Proficiency in English and Chinese, both verbally and in writing.A minimum of 5 years of experience in complaint handling, preferably in a financial institution.Responsibilities:Handle customer inquiries and...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Job DescriptionWe are seeking a Customer Service Resolution Specialist to join our team at China Mobile Hong Kong Co. Ltd.Key Responsibilities:Resolve customer complaints via phone or in writing with courtesy and efficiency, ensuring timely and effective resolution of issues.Carry out investigations and collaborate closely with relevant parties to resolve...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    We are seeking a highly skilled Complaints Resolution Specialist to join our team at Global Executive Consultants Ltd.About the RoleThe successful candidate will assist in designing and implementing policies and internal control mechanisms to enhance quality service in our branches. This includes coordinating with internal and external parties to manage...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job OpportunityWe are seeking a highly skilled and motivated individual to join our team as an Assistant Manager, Customer Resolution Unit. In this role, you will be responsible for handling customer inquiries and resolving complaints in a professional and timely manner.Key ResponsibilitiesHandle customer enquiries and resolve complaints in a professional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Company OverviewManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. Our global headquarters is in Toronto, Canada.We provide financial advice,...


  • Hong Kong, Central and Western District, Hong Kong SAR China GTEcom BV Full time

    Dispute Resolution Specialist - EcommerceLooking for a challenging and rewarding role in dispute resolution? We have an exciting opportunity for you to join our expanding team at GTEcom BV as a PayPal Disputes Agent.About the RoleWe are seeking a highly motivated and detail-oriented individual to investigate and resolve customer disputes related to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lingnan University Full time

    About Lingnan UniversityLingnan University is a leading institution in Hong Kong, renowned for its liberal arts education and research excellence. As a global leader in providing quality education, we strive to foster whole-person development and conduct high-impact research for a better world.Job DescriptionWe are seeking an Administrative Assistant to join...


  • Hong Kong, Central and Western District, Hong Kong SAR China GTEcom BV Full time

    About the RoleWe are seeking a highly skilled PayPal Disputes Agent to join our team at GTEcom BV. As a key member of our expanding team, you will play a crucial role in driving our company's growth and success.Key ResponsibilitiesInvestigate and resolve customer disputes related to transactions, ensuring a fair and timely outcome.Engage in clear and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    Role OverviewWe are seeking an experienced Senior Dispute Resolution Specialist to join our team. In this role, you will be responsible for investigating and resolving customer disputes related to transactions, ensuring a fair and timely outcome.Key ResponsibilitiesInvestigate and resolve customer disputes in a professional and efficient manner.Engage with...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng BankHang Seng is committed to delivering exceptional service and excellence in all aspects of our business. Our people are our greatest asset, and we strive to create a dynamic and inclusive work environment that fosters growth and development. We seek to attract top talent by offering competitive compensation packages, comprehensive...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job Title: Assistant Vice President Customer Feedback Management Job Summary: We are seeking a highly skilled and experienced Assistant Vice President to join our Customer Feedback Management team at DBS Bank (Hong Kong) Limited. Responsibilities: • Conduct thorough and quality investigations into customer complaints related to banking products from all...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About Hang Seng BankWe are a leading bank in Hong Kong dedicated to service excellence. Our people are our most valuable asset and play a crucial role in enhancing our performance for customers and providing top-notch products and services.Risk Management - A Key Focus AreaHang Seng's Risk Management team strives to maintain a balanced risk profile while...


  • Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    Company OverviewOur client, a successful global brand, was established in 2018 and headquartered in The Netherlands. They aim to scale their operations and open more stores worldwide, targeting $500M revenue by 2027.Salary & BenefitsThe estimated annual salary for this position is €50,000 - €70,000, depending on experience, plus attractive benefits such...

  • Assistant Manager

    2 months ago


    Hong Kong, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Introduction Reports To: Global Business Services Manager – Source to Pay Global Business Services (GBS) is Cathay Group's trusted partner in establishing end to end processes and services to deliver value through simplification, innovation and automation. The ultimate purpose of this role is to deliver quality services, in a cost effective and...