Customer Service Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Opportunity

We are seeking a highly skilled and motivated individual to join our team as an Assistant Manager, Customer Resolution Unit. In this role, you will be responsible for handling customer inquiries and resolving complaints in a professional and timely manner.

Key Responsibilities

  • Handle customer enquiries and resolve complaints in a professional manner
  • Conduct thorough investigations and render quality resolutions to customers
  • Manage to act within standard turnaround time and in compliance with company guidelines and regulatory requirements
  • Work with other departments for case resolutions and streamline the workflow to enhance customer experience
  • Prepare management reports and handle ad hoc tasks and projects

Requirements

  • University graduate in business, finance, language studies or other relevant subjects
  • Good interpersonal and communication skills in verbal and written Chinese and English
  • Above 5 years' solid experience in complaint handling, preferably in financial institutions

What We Offer

  • A competitive salary and benefits packages
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
  • A focus on growing your career path with us
  • Flexible work policies and strong work-life balance
  • Professional development and leadership opportunities

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

Our Commitment to Diversity and Inclusion

We foster an inclusive workplace where everyone thrives. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.



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