Customer Service Manager
4 weeks ago
About the Role
We are seeking a highly skilled Customer Service Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities
- Lead a team of customer service representatives to achieve customer satisfaction and service level targets
- Monitor and improve the quality of customer service delivered by the team
- Develop and implement processes to improve customer service efficiency and effectiveness
- Collaborate with other departments to resolve customer complaints and issues
- Provide coaching and training to customer service representatives to enhance their skills and knowledge
Requirements
- University graduate in business, finance, language studies or other relevant subjects
- Good interpersonal and communication skills in verbal and written Chinese and English
- Above 5 years' solid experience in complaint handling, preferably in insurance and financial institutions, advantage with supervisory experience
- Qualified license of IIQE Paper 1,3 and 5
What We Offer
- A competitive salary and benefits package
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
- A focus on growing your career path with us
- Flexible work policies and strong work-life balance
- Professional development and leadership opportunities
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.
Manulife is an Equal Opportunity Employer
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