PayPal Disputes Resolution Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China GTEcom BV Full time
About the Role

We are seeking a highly skilled PayPal Disputes Agent to join our team at GTEcom BV. As a key member of our expanding team, you will play a crucial role in driving our company's growth and success.

Key Responsibilities
  • Investigate and resolve customer disputes related to transactions, ensuring a fair and timely outcome.
  • Engage in clear and professional communication with customers, merchants, and other involved parties to facilitate effective dispute resolution.
  • Meticulously document all relevant details, including customer interactions, evidence, decisions, and final resolutions, ensuring accurate records are maintained.
  • Adhere strictly to company policies and regulatory guidelines, safeguarding customer confidentiality and ensuring compliance throughout the dispute resolution process.
  • Advocate for customers by empathizing with their concerns and negotiating fair outcomes, whether it involves refunds, chargebacks, or merchant negotiations.
  • Stay vigilant for any signs of potential fraud, promptly reporting suspicious activities to the appropriate internal teams for further investigation.
Requirements
  • At least 1 year of experience in a similar role.
  • A minimum of an 80%-win rate in dispute resolutions.
  • Proficiency in PayPal dispute resolution.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced environment, prioritizing, multitasking, and meeting deadlines.
What We Offer
  • Flexible working options.
  • A fantastic work culture.
  • An attractive salary and benefits package.


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