PayPal Dispute Resolution Specialist
1 month ago
The Opportunity
We are seeking a skilled and experienced PayPal Dispute Resolution Specialist to join our team. As a key member of our dispute resolution team, you will be responsible for investigating and resolving customer disputes related to transactions, such as unauthorized charges, billing errors, product or service quality issues.
The Role
- You will engage in clear, professional communication with customers, merchants, and other involved parties to facilitate effective dispute resolution.
- You will meticulously document all relevant details, including customer interactions, evidence, decisions, and final resolutions, ensuring accurate records are maintained.
- You will adhere strictly to company policies and regulatory guidelines, safeguarding customer confidentiality and ensuring compliance throughout the dispute resolution process.
- You will advocate for customers by empathizing with their concerns and negotiating fair outcomes, whether it involves refunds, chargebacks, or merchant negotiations.
- You will stay vigilant for any signs of potential fraud, promptly reporting suspicious activities to the appropriate internal teams for further investigation.
The Requirements
- You have at least 1 year of experience in a similar role.
- You maintain a minimum of an 80%-win rate in dispute resolutions.
- You are proficient in PayPal dispute resolution.
- You are an excellent communicator with strong interpersonal skills.
- You thrive on solving problems and making decisions.
- You excel at prioritizing, multitasking, and meeting deadlines.
About Us
Our client is a leading company in the field of dispute resolution, with a strong commitment to customer satisfaction and compliance. We are headquartered in The Netherlands and have a global presence, with a mission to continue scaling our operations and opening and sustaining more successful global brands to achieve our target of $500M revenue and more than 50 stores worldwide by 2027.
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