Chargeback Resolution Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

Main Responsibilities:

As a key member of our team, you will be responsible for resolving chargeback cases in a timely and accurate manner, ensuring compliance with card association rules and regulations.

Key Responsibilities:

  • Issue and process chargeback cases, ensuring all necessary documentation is complete and accurate.
  • Review and analyze daily chargeback documents, identifying and resolving discrepancies.
  • Collaborate with merchants and internal teams to resolve dispute cases, ensuring timely and effective resolution.
  • Prepare and submit regular reports to card associations, ensuring compliance with all requirements.
  • Perform chargeback general ledger reconciliation and booking of merchant-related expenses and income.
  • Support the team in achieving smooth daily operations, participating in User Acceptance Testing (UAT) as assigned.
  • Assist the team head in undertaking assigned roles and tasks.

Requirements:

To be successful in this role, you will need:

  • University graduate with a minimum of 3 years of relevant experience or secondary education with 5 years of relevant experience.
  • Knowledge of credit card dispute rules and regulations is essential.
  • Excellent command of spoken and written English and Chinese.
  • Strong self-initiative and ability to work under pressure.
  • Proficiency in MS Word and Excel.

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