Chargeback Resolution Specialist
3 weeks ago
Main Responsibilities:
As a key member of our team, you will be responsible for resolving chargeback cases in a timely and accurate manner, ensuring compliance with card association rules and regulations.
Key Responsibilities:
- Issue and process chargeback cases, ensuring all necessary documentation is complete and accurate.
- Review and analyze daily chargeback documents, identifying and resolving discrepancies.
- Collaborate with merchants and internal teams to resolve dispute cases, ensuring timely and effective resolution.
- Prepare and submit regular reports to card associations, ensuring compliance with all requirements.
- Perform chargeback general ledger reconciliation and booking of merchant-related expenses and income.
- Support the team in achieving smooth daily operations, participating in User Acceptance Testing (UAT) as assigned.
- Assist the team head in undertaking assigned roles and tasks.
Requirements:
To be successful in this role, you will need:
- University graduate with a minimum of 3 years of relevant experience or secondary education with 5 years of relevant experience.
- Knowledge of credit card dispute rules and regulations is essential.
- Excellent command of spoken and written English and Chinese.
- Strong self-initiative and ability to work under pressure.
- Proficiency in MS Word and Excel.
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