Chargeback Specialist
7 days ago
Main Responsibilities:
As a key member of our team, you will be responsible for handling cardholder dispute cases by gathering and analyzing case information, reviewing daily incoming chargeback documents, and processing outgoing chargeback documents accurately.
Key Responsibilities:
- Issue incoming and outgoing chargeback cases in a timely manner according to card association rules
- Review daily incoming chargeback documents and process outgoing chargeback documents fulfillment accurately
- Handle cardholder dispute cases by gathering and analyzing case information
- Contact merchants and related departments regarding dispute cases during the chargeback cycles
- Prepare regular reports according to card association requirements
- Handle chargeback general ledgers reconciliation and booking of merchant-related expenses and income
- Support merchant acquiring daily activities to achieve smooth daily operations
Requirements:
- University graduate with a minimum of 3 years of relevant experience or secondary education with 5 years of relevant experience
- Knowledge of credit card dispute rules and regulations is a must
- Good command of spoken and written English and Chinese
- Strong self-initiative and ability to work under pressure
- Proficient in MS Word and Excel
About Dah Sing Bank:
Dah Sing Bank is a leading financial institution in Hong Kong, committed to providing excellent customer service and innovative financial solutions.
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