Chargeback Specialist
1 month ago
Main Responsibilities:
- Process incoming and outgoing chargeback cases in a timely and accurate manner, adhering to Card Association rules and regulations.
- Review daily chargeback documents and ensure proper fulfillment, maintaining high levels of accuracy and efficiency.
- Investigate and analyze cardholder dispute cases, gathering relevant information to inform resolution decisions.
- Communicate with merchants and internal departments to resolve disputes within the chargeback cycle, minimizing financial losses.
- Prepare regular reports to meet Card Association requirements, providing valuable insights into dispute trends and patterns.
- Reconcile chargeback general ledgers and manage merchant-related expenses and income.
- Support the team in achieving smooth daily operations, participating in User Acceptance Testing (UAT) as assigned.
- Collaborate with the team lead to undertake assigned roles and tasks, contributing to the team's overall success.
Incumbent Requirements:
- University graduate with a minimum of 3 years of relevant experience or secondary education with 5 years of relevant experience.
- Thorough knowledge of Credit Card Dispute Rules and Regulations is essential.
- Excellent command of spoken and written English and Chinese.
- Strong self-initiative and ability to work under pressure.
- Proficient in MS Word and Excel.
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