Chargeback Resolution Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time
Dah Sing Bank is seeking a skilled Chargeback Resolution Specialist to join our team. As a key member of our operations team, you will be responsible for resolving cardholder disputes in a timely and efficient manner. Your primary duties will include: Main Responsibilities: * Review and process incoming and outgoing chargeback documents in accordance with Card Association rules * Analyze and resolve cardholder dispute cases by gathering and analyzing case information * Collaborate with merchants and internal departments to resolve disputes and prevent financial losses * Prepare regular reports to meet Card Association requirements * Reconcile chargeback general ledgers and book merchant-related expenses and income Requirements: * University graduate with a minimum of 3 years of relevant experience or secondary education with 5 years of relevant experience * Strong knowledge of Credit Card Dispute Rules and Regulations * Excellent communication and problem-solving skills * Proficient in MS Word and Excel If you are a detail-oriented and organized individual with a passion for resolving complex disputes, we encourage you to apply for this exciting opportunity.
  • Chargeback Specialist

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Main Responsibilities:Process incoming and outgoing chargeback cases in a timely and accurate manner, adhering to Card Association rules and regulations.Review daily chargeback documents and ensure proper fulfillment, maintaining high levels of accuracy and efficiency.Investigate and analyze cardholder dispute cases, gathering relevant information to inform...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Main Responsibilities:As a key member of our team, you will be responsible for handling cardholder dispute cases by gathering and analyzing case information, reviewing daily incoming chargeback documents, and processing outgoing chargeback documents accurately.Key Responsibilities:Issue incoming and outgoing chargeback cases in a timely manner according to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Manager to lead our Chargeback and Merchant Support operations. As a key member of our team, you will be responsible for planning, organizing, and managing the entire operation activities arising from both Chargeback and Merchant Services Supports.Main ResponsibilitiesEnsure all operation...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Title: Senior Manager, Chargeback and Merchant SupportReporting to the Head of Credit Card, you will be responsible for planning, organizing, managing, and overseeing the whole operation activities arising from both Chargeback and Merchant Services Supports. Moreover, you will be also responsible for providing highly-responsible and complex operation...


  • Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    The OpportunityWe are seeking a highly skilled and experienced PayPal Disputes Agent to join our team. As a key member of our dispute resolution team, you will be responsible for investigating and resolving customer disputes related to transactions, such as unauthorized charges, billing errors, product or service quality issues.The RoleYou will engage in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    **Job Summary**Reporting to the Head of Credit Card, you will be responsible for planning, organizing, managing and overseeing the whole operation activities arising from both Chargeback and Merchant Services Supports. Moreover, you will be also responsible for providing highly-responsible and complex operation supports to all relevant cross-functional teams...


  • Hong Kong, Central and Western District, Hong Kong SAR China GTEcom BV Full time

    About GTEcom BVGTEcom BV is a leading e-commerce company that's redefining the industry for a greener and happier planet. With an extensive array of stores across diverse niches and countries, we offer limitless opportunities where ambition fuels success.Our mission is to continue scaling our operations and opening & sustaining more successful global brands...


  • Hong Kong, Central and Western District, Hong Kong SAR China GTEcom BV Full time

    About GTEcom BVGTEcom BV is a leading eCommerce company that's redefining the industry for a greener and happier planet. With an extensive array of stores across diverse niches and countries, we offer limitless opportunities where ambition fuels success.Our mission is to continue scaling our operations and opening & sustaining more successful global brands...


  • Hong Kong, Central and Western District, Hong Kong SAR China Captar Partners Full time

    {"title": "Conflict Resolution Specialist", "content": "Job SummaryCaptar Partners is seeking a highly skilled Conflict Resolution Specialist to join our team. As a key member of our international law firm, you will be responsible for analyzing and resolving complex conflicts of interest, ensuring compliance with regulatory requirements, and providing expert...


  • Hong Kong, Central and Western District, Hong Kong SAR China ZA Bank Full time

    Job Title: Complaint Resolution SpecialistZA Bank is seeking a skilled Complaint Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for handling customer complaints related to banking products from all channels.Key Responsibilities:Investigate customer complaints thoroughly and ensure that all...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Job SummaryWe are seeking a highly skilled Senior Complaint Resolution Specialist to join our team at China Mobile Hong Kong Co. Ltd.Key ResponsibilitiesResolve customer complaints in a timely and professional manner via phone or written communication.Conduct thorough investigations and collaborate with relevant parties to resolve disputes and draft...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kennedys Full time

    About the RoleKennedys is seeking a highly skilled Associate to join our Commercial Dispute Resolution team in Hong Kong. This is an exciting opportunity to work with a leading international law firm that offers a dynamic and global work environment.Key ResponsibilitiesRepresent clients in commercial litigation and arbitration proceedings, focusing on...


  • Hong Kong, Central and Western District, Hong Kong SAR China ALS International Full time

    Associate 4-5 PQE – Mixed Dispute ResolutionWe are seeking a highly skilled dispute resolution professional to join our team in Hong Kong. As a key member of our team, you will be responsible for handling complex commercial litigation, international arbitration, and contentious regulatory matters.Our ideal candidate will have a strong background in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kennedys Full time

    Commercial Dispute Resolution AssociateKennedys is seeking an experienced Associate to join our Commercial Dispute Resolution team in Hong Kong. This is an exciting opportunity to work with a dynamic and global law firm.About the RoleThe successful candidate will have a strong background in commercial disputes and contentious regulatory work. They will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    Join Our Team as an Incident ManagerBloomberg is a leading provider of financial data and analytics, serving over 320,000 clients worldwide. Our Incident Management team plays a critical role in ensuring the stability and reliability of our systems, and we're seeking a skilled Incident Manager to join our team.Key ResponsibilitiesCommunicate with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    About the RoleWe are seeking a highly skilled Incident Manager to join our team at Bloomberg. As a key member of our Incident Management team, you will play a critical role in ensuring the stability and availability of our systems and services.Key ResponsibilitiesCommunicate and escalate with stakeholders and senior management regarding sudden outages and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    Join Bloomberg's Incident Management TeamBloomberg is a leading provider of financial data and analytics, serving over 320,000 clients worldwide. Our Incident Management team plays a critical role in ensuring the stability and reliability of our systems, which are used by some of the biggest players in finance.We're seeking a skilled Incident Manager to join...


  • Hong Kong, Central and Western District, Hong Kong SAR China Herbert Smith Freehills Full time

    About Herbert Smith FreehillsWe are a leading global law firm with a strong presence in Asia Pacific, Europe, the Middle East, and North America. Our team of over 5,000 professionals, including 3,100 lawyers and 2,000 business services experts, provides premium quality, full-service legal advice to many of the world's largest and most ambitious...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    {"title": "Major Incident Manager", "description": "Unlock New Opportunities with HSBCAre you looking for a career that will take you to new heights? Join HSBC and experience the possibilities. Whether you want a career that will unlock new opportunities or simply take you in an exciting new direction, HSBC offers a supportive environment, opportunities for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kennedys Full time

    About the RoleWe are seeking a highly skilled Associate to join our Commercial Dispute Resolution team in Hong Kong. As a key member of our team, you will be responsible for representing clients in commercial litigation and arbitration proceedings, acting for professional service firms on contentious regulatory investigations, and advising on coverage and...