Senior Complaint Resolution Specialist
3 weeks ago
We are seeking a highly skilled Senior Complaint Resolution Specialist to join our team at China Mobile Hong Kong Co. Ltd.
Key Responsibilities- Resolve customer complaints in a timely and professional manner via phone or written communication.
- Conduct thorough investigations and collaborate with relevant parties to resolve disputes and draft responses to customers, regulatory bodies, and external parties.
- Identify key issues for management review and service improvement.
- Assist supervisors in analyzing customer feedback reports and other ad-hoc projects.
- HKCEE/DSE/Diploma holder or above.
- 2-3 years of experience in customer service, preferably with a background in complaint handling.
- Excellent organizational skills, analytical mind, and strong communication and objection handling skills.
- Proficiency in written and oral English, Chinese, and Putonghua is essential.
- 5-day workweek, Monday to Friday (9:00am - 6:00pm or 10:30am - 7:30pm).
- Discretionary bonus.
- Monthly incentive.
- Life insurance.
- Medical insurance.
- Birthday gift.
- Marriage leave.
- Birthday leave.
- Compassionate leave.
- Staff discount.
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Complaint Resolution Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China ZA Bank Full timeJob Title: Complaint Resolution SpecialistZA Bank is seeking a skilled Complaint Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for handling customer complaints related to banking products from all channels.Key Responsibilities:Investigate customer complaints thoroughly and ensure that all...
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Senior Complaint Resolution Analyst
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Citi Full timeAbout CitiCiti is a global bank with a rich history of over 200 years. We provide a wide range of financial services and products to our clients, helping them meet their biggest opportunities and challenges. Our global network enables us to connect millions of people across hundreds of cities and countries every day.Job SummaryWe are seeking a high-caliber...
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Complaint Handling Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Resolution Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our Customer Resolution Unit, you will be responsible for handling customer complaints in a professional manner, conducting thorough investigations, and rendering quality resolutions...
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Customer Resolution Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Resolution Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our Customer Resolution Unit, you will be responsible for handling customer complaints in a professional manner, conducting thorough investigations, and rendering quality resolutions...
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Conflict Resolution Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Captar Partners Full time{"title": "Conflict Resolution Specialist", "content": "Job SummaryCaptar Partners is seeking a highly skilled Conflict Resolution Specialist to join our team. As a key member of our international law firm, you will be responsible for analyzing and resolving complex conflicts of interest, ensuring compliance with regulatory requirements, and providing expert...
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Customer Resolution Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeJob Title: Customer Resolution ManagerAbout the RoleWe are seeking a highly skilled Customer Resolution Manager to join our team at Manulife. As a key member of our Customer Resolution Unit, you will be responsible for handling customer complaints in a professional and timely manner.Key ResponsibilitiesInvestigate and resolve customer complaints in...
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Customer Resolution Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Resolution Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our Customer Resolution Unit, you will be responsible for handling customer complaints in a professional manner, conducting thorough investigations, and rendering quality resolutions...
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Customer Resolution Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeJob Title: Manager/Assistant Manager, Customer Resolution UnitAbout the Role:We are seeking a highly skilled and experienced professional to join our Customer Resolution Unit as a Manager/Assistant Manager. In this role, you will be responsible for handling customer complaints in a professional manner, conducting thorough investigations, and rendering...
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Customer Resolution Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Resolution Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our Customer Resolution Unit, you will be responsible for handling customer complaints in a professional manner, conducting thorough investigations, and rendering quality resolutions...
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Customer Resolution Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking an experienced Assistant Manager to join our Customer Resolution Unit. As a key member of our team, you will be responsible for handling customer enquiries and resolving complaints in a professional manner.Key ResponsibilitiesHandle customer enquiries and resolve complaints independently and efficientlyConduct thorough...
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Customer Resolution Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Resolution Manager to join our team at Manulife. As a key member of our Customer Resolution Unit, you will be responsible for handling customer complaints in a professional and timely manner.Key ResponsibilitiesInvestigate customer complaints and render quality resolutions in a prompt and...
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Customer Resolution Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Assistant Manager to join our Customer Resolution Unit. As a key member of our team, you will be responsible for handling customer enquiries and resolving complaints in a professional and timely manner.Key ResponsibilitiesHandle customer enquiries and resolve complaints independently and...
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Customer Resolution Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Assistant Manager, Customer Resolution Unit to join our team at Company 28 - Manulife (International) Limited. As a key member of our customer service team, you will be responsible for handling customer enquiries and resolving complaints in a professional and timely manner.Key...
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Chargeback Resolution Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full timeDah Sing Bank is seeking a skilled Chargeback Resolution Specialist to join our team. As a key member of our operations team, you will be responsible for resolving cardholder disputes in a timely and efficient manner. Your primary duties will include: Main Responsibilities: * Review and process incoming and outgoing chargeback documents in accordance with...
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Customer Resolution Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeAbout the RoleWe are seeking a highly skilled and experienced Assistant Manager, Customer Resolution Unit to join our team. As a key member of our customer service team, you will be responsible for handling customer enquiries and resolving complaints in a professional and timely manner.Key ResponsibilitiesHandle customer enquiries and resolve complaints in a...
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Customer Resolution Unit Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeJob DescriptionThe OpportunityWe are seeking a highly skilled and experienced professional to join our team as a Customer Resolution Unit Manager. As a key member of our team, you will be responsible for handling customer complaints in a professional manner, conducting thorough investigations, and rendering quality resolutions to customers.What motivates...
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Senior Claims Specialist
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeJob Title: Senior Claims SpecialistAbout the Role:We are seeking a highly skilled Senior Claims Specialist to join our team at Manulife. As a Senior Claims Specialist, you will be responsible for managing various projects to improve operational effectiveness and customer experience.Key Responsibilities:Manage various projects to improve operational...
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Senior Claims Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeJob Title: Senior Claims SpecialistAbout the Role:We are seeking a highly skilled Senior Claims Specialist to join our team at Manulife. As a key member of our claims management team, you will be responsible for managing various projects to improve operational effectiveness and customer experience.Key Responsibilities:Manage multiple projects to enhance...
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Incident Resolution Specialist
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full timeJoin Our Team as an Incident ManagerBloomberg is a leading provider of financial data and analytics, serving over 320,000 clients worldwide. Our Incident Management team plays a critical role in ensuring the stability and reliability of our systems, and we're seeking a skilled Incident Manager to join our team.Key ResponsibilitiesCommunicate with...
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Senior Manager, Global Complaints Strategy Lead
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock New Opportunities with HSBCAt HSBC, we're committed to delivering exceptional customer experiences and building a culture of excellence. We're seeking a high-calibre professional to join our team as a Senior Manager, Global Complaints Strategy.Key ResponsibilitiesDevelop and implement a global complaints management policy and strategy that aligns with...