Incident Resolution Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time
Join Bloomberg's Incident Management Team

Bloomberg is a leading provider of financial data and analytics, serving over 320,000 clients worldwide. Our Incident Management team plays a critical role in ensuring the stability and reliability of our systems, which are used by some of the biggest players in finance.

We're seeking a skilled Incident Manager to join our team in Hong Kong. As an Incident Manager, you will be responsible for coordinating and communicating with stakeholders and technical teams to resolve service-impacting outages. Your goal will be to minimize the impact of outages on downstream users and ensure that accurate and timely information is communicated to all stakeholders.

Key Responsibilities
  • Communicate and escalate with stakeholders and senior management regarding sudden outages and status updates on ongoing incidents
  • Quickly and accurately assess the severity of an outage in regards to business impact and technical complexity
  • Facilitate outage resolution by effective and timely communication across multiple teams
  • Coordinate investigations and deploy critical thinking skills to drive incidents to resolution/remediation
  • Be a self-starter who is assertive but diplomatic with the ability to prioritize workload and perform in a high-pressure environment
Requirements
  • Bachelor's degree or degree-equivalent qualifications
  • Professional experience in incident management or technical support for application or infrastructure services
  • Experience working with Windows or Linux operating systems and working with distributed systems in a global large-scale enterprise environment
  • Excellent written and verbal communication skills with the ability to effectively tailor communication around technical issues to various audiences
  • Ability to write quickly, concisely, and accurately under tight deadlines
  • Fluency in both spoken and written English
  • Demonstrated continuous career growth within an organization
  • Strong collaboration skills with the ability to develop a strong internal network
  • Ability and aptitude to pick up new technologies or procedures
  • Good organization and multitasking skills with the ability to 'pick up the pace' during major outages
Preferred Qualifications
  • Basic understanding of industry standard technologies and infrastructure such as: networking, cloud storage, middleware, databases, and virtual infrastructure
  • ITIL Service Support knowledge


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