Manager/Assistant Manager, Customer Resolution Unit

Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you?...

Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager, Customer Service with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? You obsess about...

Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager, Customer Service with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? You obsess...

About the RoleWe are seeking an experienced Assistant Manager, Customer Resolution to join our team. As a key member of our Customer Resolution Unit, you will be responsible for handling customer enquiries and resolving complaints in a professional manner.Key ResponsibilitiesHandle customer enquiries and resolve complaints in a timely and professional...

About the RoleWe are seeking a highly skilled Customer Resolution Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our Customer Resolution Unit, you will be responsible for handling customer complaints in a professional manner, conducting thorough investigations, and rendering quality resolutions to customers.Key...

At Company 28 - Manulife (International) Limited, we are looking for an experienced Customer Resolution Manager to join our team. This role is responsible for handling customer complaints in a professional manner.About the RoleWe offer a competitive salary of $80,000 per annum, plus benefits packages that include flexible work policies and strong work-life...

Job Role: Assistant Manager, Customer ServiceWe Are Looking For:A university graduate in business, finance, language studies, or other relevant fields.Proficiency in English and Chinese, both verbally and in writing.A minimum of 5 years of experience in complaint handling, preferably in a financial institution.Responsibilities:Handle customer inquiries and...

Job OpportunityWe are seeking a highly skilled and motivated individual to join our team as an Assistant Manager, Customer Resolution Unit. In this role, you will be responsible for handling customer inquiries and resolving complaints in a professional and timely manner.Key ResponsibilitiesHandle customer enquiries and resolve complaints in a professional...

Job DescriptionWe are seeking a Customer Service Resolution Specialist to join our team at China Mobile Hong Kong Co. Ltd.Key Responsibilities:Resolve customer complaints via phone or in writing with courtesy and efficiency, ensuring timely and effective resolution of issues.Carry out investigations and collaborate closely with relevant parties to resolve...

We are seeking a highly skilled Complaints Resolution Specialist to join our team at Global Executive Consultants Ltd.About the RoleThe successful candidate will assist in designing and implementing policies and internal control mechanisms to enhance quality service in our branches. This includes coordinating with internal and external parties to manage...

A Career with Hang Seng BankHang Seng is committed to delivering exceptional service and excellence in all aspects of our business. Our people are our greatest asset, and we strive to create a dynamic and inclusive work environment that fosters growth and development. We seek to attract top talent by offering competitive compensation packages, comprehensive...

Job Title: Assistant Vice President Customer Feedback Management Job Summary: We are seeking a highly skilled and experienced Assistant Vice President to join our Customer Feedback Management team at DBS Bank (Hong Kong) Limited. Responsibilities: • Conduct thorough and quality investigations into customer complaints related to banking products from all...

About Hang Seng BankWe are a leading bank in Hong Kong dedicated to service excellence. Our people are our most valuable asset and play a crucial role in enhancing our performance for customers and providing top-notch products and services.Risk Management - A Key Focus AreaHang Seng's Risk Management team strives to maintain a balanced risk profile while...

Company OverviewManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. Our global headquarters is in Toronto, Canada.We provide financial advice,...

Role Introduction Reports To: Global Business Services Manager – Source to Pay Global Business Services (GBS) is Cathay Group's trusted partner in establishing end to end processes and services to deliver value through simplification, innovation and automation. The ultimate purpose of this role is to deliver quality services, in a cost effective and...

Business Function Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. We provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decisions. In addition, RMG is responsible for the monitoring and reporting on key...

Job SummaryAs a Business Solution Manager, you will be responsible for leading the end-to-end resolution of incidents and production defects that affect operations. You will engage relevant parties in root cause analysis, short-term and long-term solutions definition, and lead and carry out the impact analysis; agree remediation actions with operations and...

About Lingnan UniversityLingnan University is a leading institution in Hong Kong, renowned for its liberal arts education and research excellence. As a global leader in providing quality education, we strive to foster whole-person development and conduct high-impact research for a better world.Job DescriptionWe are seeking an Administrative Assistant to join...

A Career with Hang Seng Bank  Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career...

A Career with Hang Seng BankHang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development...