Visitor Services Team Lead

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time
Assistant Visitor Services Operations Manager, M+ Museum

Join us at M+, a world-renowned museum dedicated to showcasing modern and contemporary art, design, architecture, moving image, and Hong Kong visual culture. Our state-of-the-art facilities offer a unique opportunity to work with cutting-edge technology and innovative exhibitions.

The successful candidate will be responsible for:

  • Leading the team to achieve M+ standards, KPIs, and compliance with institution safety guidelines.
  • Overseeing venue operations, including scheduling, performance management, and training.
  • Supervising Visitor Services staff in designated venues, including scheduling, performance management, and training.
  • Establishing and implementing standard operating procedures for frontline operations.
  • Working with relevant parties to set up ticketing systems and address issues related to ticket sales.
  • Managing collaborations with potential hirers, clients, guests, institutional partners, outside vendors, and internal parties.
  • Collaborating with front-line teams to provide a seamless visitor experience.
  • Supporting supervisor in collaborating with curatorial teams and the MDCE Department on marketing plans.

Please submit your application with a detailed CV by the deadline. We look forward to receiving your application.



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