Visitor Services Team Lead
5 days ago
Join us at M+, a world-renowned museum dedicated to showcasing modern and contemporary art, design, architecture, moving image, and Hong Kong visual culture. Our state-of-the-art facilities offer a unique opportunity to work with cutting-edge technology and innovative exhibitions.
The successful candidate will be responsible for:
- Leading the team to achieve M+ standards, KPIs, and compliance with institution safety guidelines.
- Overseeing venue operations, including scheduling, performance management, and training.
- Supervising Visitor Services staff in designated venues, including scheduling, performance management, and training.
- Establishing and implementing standard operating procedures for frontline operations.
- Working with relevant parties to set up ticketing systems and address issues related to ticket sales.
- Managing collaborations with potential hirers, clients, guests, institutional partners, outside vendors, and internal parties.
- Collaborating with front-line teams to provide a seamless visitor experience.
- Supporting supervisor in collaborating with curatorial teams and the MDCE Department on marketing plans.
Please submit your application with a detailed CV by the deadline. We look forward to receiving your application.
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