Dynamic Service Excellence Leader

10 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Company Overview:
Bank of China (Hong Kong) Limited is a leading financial institution with a strong presence in the region. Our commitment to excellence has earned us a reputation as a trusted partner for businesses and individuals alike.

Job Description:
As a Senior Quality Assurance Manager, Service Quality, you will be responsible for leading the identification and classification of initiatives into a structured customer experience and service excellence framework. You will work closely with department heads and line managers to identify improvement areas and design strategic plans to enhance service quality for frontline staff.

Responsibilities:
  • Develop and drive strategies and plans to improve service levels and customer satisfaction;
  • Monitor the progress of work projects and conduct regular assessments, reviews, and adjustments to ensure smooth implementation;
  • Collaborate with stakeholders to identify and implement best practices and innovations;
  • Lead and drive recognition programs, staff events, award presentations, and team-building activities to boost service quality and professionalism;
  • Handle ad-hoc service and communication projects.

Required Skills and Qualifications:
University degree in Business Administration or relevant discipline;
7 years' experience in banking or financial industry, preferably with focus on Customer Experience or Service Quality;
Strong communication and presentation skills with good command of English and Chinese in both written and spoken; Good project management skills;
Positive thinking, strong initiative, result-oriented, and willing to embrace challenges;
Customer-centric and innovative;
Proficiency in PC applications in MS Office and Chinese word-processing.

Benefits:
Competitive salary and benefits package;
Opportunities for career growth and development;
Collaborative and dynamic work environment.

  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    Empowering a Sustainable FutureAIA International Limited is driving an innovative movement to create a healthier, more sustainable future for everyone. Our mission is to engage one billion people to live Healthier, Longer, Better Lives by 2030.We are seeking a visionary leader who shares our passion and can inspire, guide, and support their teams to thrive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full time

    Job DescriptionOxfam Hong Kong, a leading international development and humanitarian non-profit organization, seeks an exceptional professional to fill the role of Manager/Senior Manager - Internal Audit.Company OverviewOur client is committed to alleviating poverty and promoting social justice. With a strong focus on development, humanitarian work, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Transforming Customer ExperienceAs a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to empower our customers in achieving their aspirations. Our comprehensive suite of financial solutions, including deposits, investments, insurance, mortgages, credit cards and personal loans, caters to the diverse needs of our clients at every stage...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    **Job Overview**The Bank of China (Hong Kong) Limited seeks a highly skilled Deputy/Assistant Personal Banking Manager to join our team. As a key member of our retail banking division, you will play a critical role in delivering exceptional customer service and driving business growth.**Responsibilities**Customer Service ExcellenceWe are looking for someone...


  • Hong Kong, Central and Western District, Hong Kong SAR China KPMG Full time

    About KPMG ChinaKPMG China is a leading professional services firm that provides multidisciplinary services from audit and tax to advisory. We have an overriding commitment to provide the highest quality services for our clients, while striving to become a responsible corporate citizen that has a positive impact on the environment and community.Job SummaryWe...


  • Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

    Company OverviewCiti, a global leader in financial services, connects millions of people across hundreds of cities and countries every day. With over 200 years of experience, Citi provides a broad range of financial services and products to clients around the world.Job DescriptionLead a small Customer Service team (typically up to 10) and oversee their...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About AIA International LimitedAt AIA, we're driven by a vision to create a healthier, more sustainable future for everyone.Achieving this goal requires collaboration across various departments and functions. As a member of our Product Pricing Leadership Team, you'll work closely with the Head of Product Pricing to drive sustainable and profitable growth in...


  • Hong Kong, Central and Western District, Hong Kong SAR China KPMG Full time

    About Us KPMG China is a professional services firm that provides audit, tax, and advisory services to clients across various industries. We are committed to delivering high-quality services while making a positive impact on the environment and community. Our organization fosters an inclusive and diverse work environment where individuals can grow and thrive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Description:As an Expert Personal Banking Leader at Bank of China (Hong Kong) Limited, you will be responsible for championing one-stop personal banking services at the Contact Centre. Your primary goal is to deliver exceptional customer experiences through inbound and outbound calls, seizing opportunities to cross-sell appropriately.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Interfill Group Full time

    Interfill Group, a Stable Foreign Corporate Bank Branch in Hong Kong, is seeking an experienced Senior Finance Leader to join its finance team.About the Role:This role involves overseeing all financial control and HKMA regulatory reporting, accounting operations, budgeting, and financial analysis for the bank branch.The ideal candidate will lead the finance...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong. Our mission is to provide exceptional customer service and innovative products to meet the evolving needs of our customers.About the RoleWe are seeking a highly skilled Business Leader for our Retail Distribution team. As a Branch Manager, you will be responsible for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zuellig Pharma Full time

    Company OverviewZuellig Pharma is a leading healthcare services provider, committed to delivering world-class pharmaceutical distribution, digital and commercial services. For over 100 years, we have been the trusted partner for healthcare companies, bridging the gap between clients and customers in the healthcare value chain.About This RoleWe are seeking an...

  • IT Service Manager

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    We are a global technology powerhouse, ranked #248 in the Fortune Global 500. Our vision is to deliver Smarter Technology for All. As a world leader in PCs, workstations, smartphones, tablets, and infrastructure solutions, we empower our customers with AI-enabled devices.Our continued investment in innovation builds a more equitable, trustworthy, and smarter...

  • Operations Director

    5 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our people are our most valuable asset, and we strive to provide a dynamic working environment, good career development opportunities, and competitive compensation packages.


  • Hong Kong, Central and Western District, Hong Kong SAR China BOC International Full time

    About the RoleWe are seeking a highly skilled Compensation and Benefits Leader to join our team at BOC International. This is an excellent opportunity for someone who wants to pursue a challenging career in a leading investment bank.Key ResponsibilitiesSalary Administration: Coordinate and handle annual salary and benefit projects, including salary increases...


  • Hong Kong, Central and Western District, Hong Kong SAR China Jebsen Group Full time

    OverviewWith over 100 years of history, the Jebsen Group has built a reputation for excellence through its commitment to partners, communities, and people. The group offers talented individuals a diverse platform for continuous development and career growth. The Group's success is attributed to its ability to connect with premium global brands, providing...


  • Hong Kong, Central and Western District, Hong Kong SAR China HighLife Asia Full time

    Job DescriptionHighLife Asia is a leading enterprise specializing in event management, concierge services, and entertainment solutions, catering to corporate and individual clientele worldwide.We are seeking a strategic thinker and effective communicator to manage comprehensive PR activities and media arrangements for a high-profile mega event in Hong Kong....


  • Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    Unlock Leadership Opportunities at BloombergWe are seeking an exceptional leader to join our dynamic team as an Enterprise Data Service Delivery Lead. This is a fantastic opportunity for someone with a passion for driving business growth and delivering exceptional customer experiences.


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedHang Seng Bank Limited is committed to service excellence and values its employees as the most important asset. The bank offers a dynamic working environment, good career development opportunities, and competitive compensation packages to attract high-calibre talent.Job DescriptionPrestige Sales Leaders/Managers are sought after...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

    At Hong Kong Exchanges and Clearing Limited, we are committed to advancing market infrastructure, systems, and policies. We are seeking a seasoned leader with a background in financial markets, strategic acumen, and strong communication skills to spearhead our initiatives.About the RoleThe Trading Development team at HKEX is responsible for driving...